Loan Assistant Supervisor

Work Type: Full Time

Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed.

Position Location: 201 S JB Hunt Dr. Rogers, AR.

Summary:

SUMMARY: Under the supervision of the assigned manager, the Loan Assistant Supervisor is responsible for the training and development of the assigned Loan Assistants. This position is designed for smaller markets or those markets needing management of only a segment of the loan assistants in the Commercial, Consumer and/or Mortgage lending areas. The Loan Assistant Supervisor serves as the point of contact for CLU, CLS and Group Appraisal for markets that do not have a Loan Assistant Manager. The incumbent serves as a resource for all bank branches to ensure quality customer service and consistency through compliance responsibilities and sales and customer service efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Provide direct oversight of the activities of the assigned Loan Assistants. Coordinate and allocate the workload in an efficient manner to ensure that all tasks and functions are completed in a timely manner. Provide prompt feedback to associates regarding performance of the assigned duties.
• Provide regular feedback gathered from Loan Assistants to CLS, CLU, Group Appraisal and bank management. Recommend solutions to address any issues that may arise.
• Request valuations and reviews from Group Appraisal. Communicate any value issues and work to resolve in a positive manner.
• Provide guidance/training to Loan Assistants regarding appraisal ordering process, system operation and procedures.
• Assist in credit administration, monitor documentation issues, exceptions and take leadership in keeping exceptions at an acceptable level.
• Serve as a resource to Loan Assistants for complex compliance related questions.
• Oversee the training and development of the Loan Assistants assigned.
• Assist Manager with CFB Sales efforts and Coaches and Managers meetings.
• Provide on-going support to lenders as needed by serving as a Loan Assistant. Travel to branches to fill in for coverage as needed.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES :

• Cross-sell other services of the bank.
• Support and uphold the Arvest Mission Statement.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• Promote professionalism at all times.
• Maintain involvement in community affairs to foster and promote the proper bank image at all times.

SUPERVISORY RESPONSIBILITIES:

Directly supervises two or more fulltime Loan Assistants. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with interviews, hiring, appraising performance, rewarding and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems; training associates.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED) required.
• Five (5) years previous experience as a Loan Assistant, Loan Operations/Documentation Specialist or equivalent related experience required.
• Three (3) years previous experience with lending compliance and banking regulations required.
• Successful completion of Fundamentals of Lending or ability to complete in the first 90 days required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Previous supervisory experience preferred.
• Previous experience in multiple areas of lending preferred.

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to occasionally work outside of normal business hours
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, copier and FAX machines
• Must be able to move from department to department or bank to bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to speak, hear, sit, walk, stand and drive.

The associate must occasionally lift and/or move up to 25 lbs.

Specific vision abilities required by this job include close vision, color, and the ability to adjust focus.

The associate must be able to travel occasionally by themselves within the US, including overnight, and via automobile and air.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.