LOAN ADMINISTRATION MANAGER

Loan Administration Manager

Lake Mary, FL 32746

About Carpay:

We are a rapidly growing company that's serves car dealerships that finance customers in-house, called Buy Here Pay Here (BHPH) dealers. BHPH makes up over $100B of America's auto debt. Carpay is a credit facility provider and a Loan Management Software for BHPH dealers.

CarPay Credit LLC is looking to add a Loan Administration Manager to their growing team! Based in Lake Mary, Florida, CarPay Credit LLC is the premier financing option for Buy Here Pay Here auto dealers.

Job Summary:

• The Loan Administration Manager will oversee the day-to-day activities of the department, ensuring that the department is performing efficiently and effectively.

Supervisory Responsibilities:

• Participates in the hiring and training of departmental team members.
• Organizes and oversees the work and schedules of departmental members.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the department’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates department procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Ensures work environments are adequate and safe.
• Oversees Loan Administration ensuring team members are reaching goals set by departmental and company leadership.
• Communicates and explains new directives, policies, or procedures with entire Loan Administration staff to explain changes, answer questions, and maintain morale.
• Improves customer service with dealer borrowers and satisfaction through policy and procedural changes.
• Acts as liaison between Loan Administration Department and various departments within the company.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Supports Director of Credit Operations with implementation of new policies and procedures, management of department, employee communications, and dealer borrower communications.
• Analyze dealer borrower data and be able anticipate needs or issues with accounts.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.

Company Benefits:

• Early-Stage Equity Package
• Competitive Compensation Package
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accident Insurance
• Virtual Therapy via Betterhelp
• Paid Time Off (PTO)
• Sick Time Off
• Company-Paid Holidays