Loan Administration Associate
- Full-Time
- Chicago, IL
- The Federal Home Loan Bank Of Chicago
- Posted 2 years ago – Accepting applications
At the Federal Home Loan Bank of Chicago, employees come first - that’s why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.
- Medical, dental and vision insurance
- Retirement program (401k and Pension)
- Generous PTO plan
- 11 paid holidays per year
- Hybrid working model (effective February 22, 2022)
- Casual dress code
Manage and support vendor relationships, members and PFI’s in addition to other areas of the Bank (Treasury, Banking Operations, Legal, or Credit).
Essential Duties and Responsibilities
- Responsible for processing transactions and reconciliations
- Act as liaison or customer support for customers with issues or inquiries
- Charged with the resolution of issues appropriate to the position’s level of expertise
- Will be expected to escalate issues/inquiries outside of the position’s level of expertise to appropriate parties within the Bank
- Execute periodic (weekly, monthly, and quarterly) reports on status tracking and exceptions
- Cross-train and develop skills in other areas of department where needed
- May be called upon to back up functions in other areas of department when needed
- Other duties as assigned
Requirements
- Bachelors Degree
- MS Office product (notably Outlook, Word, Excel, and Access) knowledge.
- 0-2 years of relevant experience in a mortgage or banking environment
- Prior customer service experience a plus
Knowledge, Skills, Abilities, and Behaviors Required
- Solid customer service orientation
- Must have good communication (verbal, written, and listening) skills
- Ability to learn and grasp system/technical concepts quickly
- Strong problem solving skills
- A high level of integrity and dependability are necessary to perform this role
- Strong attention to detail
FHLBank Chicago Maintains a Safe Work Environment With A Mandatory Vaccination Policy For All Employees.
We are committed to providing a safe work environment for all our employees. The FHLBank Chicago requires all employees, except those who may require accommodations under federal or state civil rights laws, to be fully vaccinated.
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