Level 2 Help Desk Technician

Provide remote support to contracted clients for the desktops, laptops, servers, and mobile phones users work with on a daily basis. Technician must be familiar with Microsoft operating systems in a domain environment and will be responding to support requests via phone, email and in person. Qualifications

• 3 + years of help-desk experience
• Experience with Active Directory and Exchange
• Experience setting up and troubleshooting in Windows 7/10, Terminal Server (RDP), Printer Hardware, MS Office
• Working knowledge of Windows Server 2008/2012/2016
• Understanding of firewalls and routers, TCP/IP, WAN, LAN, and Wireless, especially SonicWall
• Ability to communicate clearly, both written and orally, in a professional manner.
• Ability to multi-task and be a team player.
• Excellent troubleshooting and problem solving skills.
• Must possess a valid driver's license, reliable transportation, and be available to work after hour emergencies

Preferred Qualifications

• Technical certifications like A+, Network+, Security+
• Associate degree or higher
• Familiar with Mac

Job Type: Full-time

Pay: Up to $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location