Lead, Provider Care Teams

Overview:Amazon CareAmazon Care is a new venture launched by Amazon in 2019 as a pilot service for Amazon employees and their families in the Seattle area. It is a medical care service designed to make healthcare easy. There are five pillars for effective care delivery at Amazon Care: access, comprehension, coordination, relationships, and community orientation.
The best of both virtual and in-person care, Amazon Care offers access to health providers, live, from iOS or Android mobile devices. Participants can chat with nurses and have real-time video visits with nurse practitioners and physicians. They also have access to registered nurses for in-home or in-office follow up for services like vaccinations, blood testing, urinalysis, medical consultation, and prescription drug delivery.
Amazon Care does not replace traditional in-office primary care offered through Amazon insurers. It is a complementary service to help busy Amazon employees and their dependents have flexible, predictable, instant access to high-quality healthcare wherever they are and whenever they need it.
Amazon Care will assist with acute ailments (e.g., colds, allergies, minor injuries), preventive health and testing (e.g., vaccinations, contraception, routine labs, sexually transmitted infection (STI) testing), and general personal health questions.
Amazon has contracted with Oasis Medical Group to offer this healthcare services benefit. Oasis Medical Group is a private, Seattle-based medical practice consisting of licensed physicians, nurses and nurse practitioners.
For more information, please visit: http://amazon.care.
AmazonAmazon.com, Inc., is an American multinational technology company based in Seattle, Washington, that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four technology companies along with Google, Apple, and Facebook. More than 647,500 employees worldwide keep the wheels turning at Amazon, with global corporate offices in over 30 countries.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
Amazon’s evolution from website to e-commerce and publishing partner to development platform to healthcare provider is driven by the pioneering spirit that is part of the company’s DNA. The world’s brightest technology minds come to Amazon to research and develop new technologies that improve the lives of our customers: shoppers, sellers, content creators, developers and providers around the world. Because that's what being Earth's most customer-centric company is all about, and it's still day 1 at Amazon.

FINANCIAL AND OPERATIONAL HIGHLIGHTS

Care Medical currently employs 95 people - RN’s, ARNP’s and MD’s.

CULTURE

Amazon is an organization that rewards intellectual curiosity while maintaining the direct to market product focus. Its mission is to invent and simplify large-scale solutions and bring the future to customers. Amazonians are customer-obsessed, innovative, strategic thinkers who are committed to operational excellence. Despite its growth, Amazon will always operate as a start-up, focused on what the consumer needs, and how they want it, even if they don’t know it yet. Amazonians continually raise the bar and commit to quality and service; they identify problems and address them correctly, the first time.
Despite Amazon’s dynamic growth in a wide variety of offerings, it remains a tech company. Technology developments for Amazon Care are designed to support and develop patient safety, quality and improve overall care delivery.
Amazon Care is obsessed with patient experiences and tasked with minimizing risk and delivering high quality care. Amazon Care employees exhibit kindness and compassion for both patients and employees. They take care of each other and invest in their teams and in patient confidence. They owe it to the patients to be reliable and dependable, as such, they believe that multiple small wins over time add up to big improvements for patients. Amazon Care employees consistently keep their eyes on long term goals, finding ways to achieve them, while minimizing unnecessary expenses in order to make healthcare more affordable for everyone. They are on the lookout for new ideas from other industries and unconventional places to help inform decision making and uncover new solutions. People are encouraged to offer different points of view, even when doing so is uncomfortable. Leaders listen to ideas from the entire team, reflect, admit when they are wrong and have the maturity and self-confidence to change their minds. Amazon Care consists of a cross-platform, customer-obsessed team, working on big-bets in an innovative environment. The Medical Director of Oasis Medical Group is tasked with leading efforts to build a care model and medical group that can be grown locally and expanded into other markets. S/he will lead the Oasis team in building a best-in-class patient and consumer-focused service. The Medical Director will lead this fast-growing team of providers to deliver exceptional customer experiences and to improve health outcomes.

KEY RELATIONSHIPS

Reports to:
Medical Director of Primary Care

OTHER KEY RELATIONSHIPS

• Manager for primary care
• HR leader for Care Medical
• Director of Nursing
• Leader of Care Delivery Innovation
• Medical Director for Quality and Education

Responsibilities:

• Serve as a care team provider at 0.5FTE.
• With the other 0.5FTE, serve as a people leader and clinical leader for the Care teams at Care Medical.
• Execute the Care Medical vision and strategy for deployment of integrated care delivery.
• Partners with the director of Nursing to lead Care Medical clinicians through rapid change as Care Medical evolves its model of care.
• Lead teams of clinicians and programs to ensure the highest standards of customer satisfaction, compliance, quality and service.
• Develop personal and professional relationships to gain respect and build trust between Care Medical, and Amazon Care
• Stay abreast of developments in medical care and make recommendations for innovative practices and procedures.
• Serve as the key driver of the care model to deliver on the Quadruple Aim.

Qualifications:

• Execute with discipline, urgency and operational excellence to deliver value and exceptional service to the customer.
• Ensure accountability for results, integrity, compliance and quality.
• Drive change and innovation by continually seeking and implementing solutions.
• Demonstrates high level of autonomy and insists on the highest standards of clinical quality.
• Lead within rapidly changing and scaling environments, requiring the ability to make high judgment decisions within sometimes ambiguous circumstances.
• The ability to build and maintain effective cross-functional partnerships and collaboration with diverse stakeholders.

DESIRED OUTCOMES

• Meet or exceed quality goals
• Meet or exceed targets set for patient experience
• Meet or exceed targets for clinician satisfaction
• Represent Care Medical as an innovative model of primary care and a preferred place to work for clinicians.