Lead Product Designer

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Lead Product Designer for Cross Channel Experiences in Consumer & Small Business Banking providing coverage for Branch Banking, Chief Customer Office, CSBB Control, CSBB Diverse Customer Segments, CSBB Operations, CSBB Strategy & Transformation, Consumer Marketing, Deposit Products Group, and Small Business. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead complex initiatives including those that provide product usability, evaluation, and support to product development teams
• Develop and execute customer experience solutions for online applications and websites
• Be accountable for overseeing the execution of strategic design projects that influence design and strategic direction of the company
• Review and analyze complex industry leading user interface design solutions that require the evaluation of multiple factors
• Establish and promote design guidelines, best practices and standards
• Manage the execution of strategic design projects that influence design and strategic direction of the company including key customer journeys
• Serve as design advocate with the ability to forecast and assess industry trends and their impact on the company's product design alternatives
• Build and enhance working relationships within the information and interface design function and community outside of the company
• Lead customer experience strategy for platforms and products
• Influence roadmaps and business decisions by providing customer experience considerations and participate in roadmap planning and virtual teams
• Make decisions in customer experience strategy for platforms and products requiring understanding of the function and compliance requirements
• Present designs and key milestone deliverables to peers and executive level stakeholder
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Required Qualifications, US:

• 5+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:

• Experience in Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of service design
• Experience producing high quality storytelling deliverables
• Strong visualization skills
• Knowledge and understanding of user-centered design and activities
• Design facilitation
• Skilled in Interaction Design
• Knowledge and understanding of prototyping tools like Figma or other prototyping tools
• Excellent verbal and communication and interpersonal skills

Job Expectations:

• Ability to travel up to 10% of the time

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.