Lead Medical Receptionist In Internal Medicine

SUMMARY:

Manage and oversee the day-to-day operations of the administrative staff. Project an exceptionally enthusiastic, confident and superior professional image that will maintain an environment of professional excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs opening and closing duties of the office, following established procedures
• Demonstrate outstanding customer service while being courteous and attentive to patient needs
• Coordinate meetings and regular communication updates for the staff
• Identify training needs within the department and train or assign a staff member to train as needed
• Provide coaching to staff members as applicable
• Communicate performance expectations to staff, while encouraging a team environment and high quality of customer service standards
• Assists patients with challenges/complaints/green sheets/billing
• Communicate repair and maintenance issues
• Maintain office inventory levels
• Analyze coverage needs for schedules, coordinate changes if applicable
• Participate and contribute to the department meetings
• Perform various administrative and managerial duties as needed
• Oversee DMG metrics to ensure alignment with DMG expectations
• Supervises work performed by department and may delegate work to staff members. Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution.
• Assists with staff development, new employee orientation, and training. Monitors and ensures staff compliance with policies and procedures.
• May be responsible for performance evaluations as required by Human Resources.
• Responsible for managing the schedule, time keeping, and payroll if necessary.
• All other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Motivated individual with excellent interpersonal, communication and customer service skills.
• Team player with strong customer-service, leadership and supervisory skills.
• Detail-oriented with strong organizational and administrative skills.
• Ability to handle multiple priorities and constant deadlines.
• Self-motivated to work independently with little or no direction.
• Available to work varied shifts including evenings, weekends and holidays.
• Must be able to get along with others, be a team player, accept feedback from others and be able to follow work rules.

EDUCATION and / or CERTIFICATION/LICENSURE:

• High school diploma required
• Associates or bachelors degree preferred

EXPERIENCE:

• Two to five years of work experience in a medical practice, customer service, hospitality, or travel industry
• Experience in marketing or sales is a plus
• Proficient in Microsoft Office and social media
• Understanding of Millennium, Image Store and EPIC software is a plus
• Experienced in staff role and history of good performance