Lead Analyst

• Applies knowledge relating to the design, configuration, and testing of production resolutions and project enhancements.
• Collaborates with business organizations, vendors, and IT Leads throughout AVANGRID.
• Leads the development of technical projects in the areas of: Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management. This effort includes analysis, project schedule, requirements /design documentation, test plans, testing, test results documentation, implementation, and post implementation support tasks of a project. Including cost and resource estimates for major projects.

• Business and technical expertise in the prioritization, analysis, solution determination, testing, and deployment of application resolutions.

• Provides direct technical leadership and guidance to key business areas such as: Back Office Billing, Back Office Credit & Collections, Supplier Relations, Call Centers, Field Customer Service, Meter Services, and Corporate Cash Management; in their decision making, process improvement initiatives, and in support of their efficient business operations. (10%)

• Bachelor’s Degree in Computer Science, Information Systems, or related field with a minimum of 5 to 7 years relevant experience preferred.
• Associates Degree in Computer Science, Information Systems, or related field with a minimum of 8 to 10 years relevant experience required.
• High School/GED with a minimum of 10 to 15 years advanced experience in this specific field.
• Requires experience with SAP CCS and/or SmartCare and collaborating leadership skills.

Skills/Abilities:

• Knowledge of SAP including but not limited to the functional areas of: Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management.
• Proficient in Microsoft Excel, Word and Powerpoint applications.
• Strong verbal and written communication skills.
• Self-motivated and results oriented.
• Ability to manage multiple concurrent assignments.
• Strong detailed orientation, analytical, and planning skills.
• Strong and efficient leadership skills.

• Develop Self & Others
• Empower to grow
• Collaborate and Share
• Be a role model
• Focus to achieve results
• Be agile
• Technical Skills

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables