Large Market Account Associate - Telecommute

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Careers at Bind, part of the UnitedHealthcare family of businesses. At Bind, we work to make health insurance personal with the clarity, flexibility and power people deserve. We took the old model of health insurance apart and are rebuilding it from floor to ceiling, from studs to rafters. We're not iterating a tired design or nudging a change-resistant industry, we're delivering what people want now - clear prices, timely support, personal choice, flexibility and an intuitive experience.

Bind was formed in 2016 by veteran health insurance innovators passionate about making health insurance personal - with the clarity, flexibility and power people deserve.

Bind took the old model of health insurance apart and is rebuilding it - from floor to ceiling, from studs to rafters. We’re not iterating a tired design or nudging a change-resistant industry, we’re delivering what people want now - clear prices, timely support, personal choice and flexibility and an awesome, intuitive experience.

Help build different and make a difference. Become a Binder and help us revolutionize health insurance.

The Large Market Account Associate is a key contributor within the Customer Development function and manages Customer relationships with the large and jumbo channels to satisfy, retain, and grow Bind's customers.

The Large Market Account Manager will be the ongoing day-to-day point of contact for assigned Customers working in partnership with the lead Account Partner. This role is part of a dedicated Customer Development team responsible for building outstanding Customer relationships with Bind.

This is an opportunity to have a voice into the continuous evolution of the Bind product! You will work in close collaboration with senior leadership and strategic leads. You will join a culture that is energetic, collaborative, and mission driven. The Large Market Account Associate will work with incredibly talented colleagues and have a voice into the evolution of the company.

The position will require 20% travel on average with up to 50% at times to visit customers, attend critical industry meetings, and participate in key Large Market field events.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Support day-to-day needs of complex Plan Sponsor engagements, including supporting overall service delivery, strategy, financial evaluations, plan design, communications, and renewal
• Serves as the day-to-day contact, responds to questions and concerns to ensure customer success and proper account management, such as plan and performance reviews, tailored marketing, and communications, and ensuring the resolution of escalated or sensitive cases
• Develops, provides input, and monitors account projects and plans tracking key account plan milestones to ensure growth and risk mitigation objectives are on track
• Understand customers' business challenges, health and wellness strategy, industry trends and partner with lead Account Partner on how Bind can help them achieve their objective
• During the Implementation Process, work closely with Plan Sponsor to establish a strong working relationship and understanding of customer needs, structure, and path to success
• Participate in open enrollment/member recruitment activities as requested
• Participate in user acceptance testing to validate solutions meet requirements
• Monitor the service model performance and details, identifying and resolving issues and prioritizing and delivering on improvements
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4-year college degree or 5+ years of Customer facing experience in the insurance or health and benefits industry, relationship management for jumbo, large companies (10,000+ lives) in the health insurance space
• Solid account management experience specifically working with large employer HR function
• Solid skills in Microsoft Office (PowerPoint, Excel are ideal)
• Ability to travel 20% on average and up to 50% during heavy implementation and Open Enrollment periods

Preferred Qualifications:

• Health Insurance/Heath Care industry experience
• Startup experience
• Working in an ambiguous, fast-paced environment
• Agile, ready to change direction on the fly
• Solid consulting, relationship management, and communication
• A self-starter who operates with minimal direction
• Demonstrated ability to build relationships with large, and/or national employers
• Excellent communication skills, both verbal and written
• Ability to set realistic goals, manage expectations and prioritize needs of competing interests (Customer, operations, information systems, internal and external partners, sales)
• Ability to organize and schedule people and tasks to develop realistic action plans
• Ability to work in fast paced, dynamic organization
• Demonstrated results orientation and ability to execute on goals
• Manage high volume of details with precision and excellence in short and inflexible timeframes
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $79,700 to $142,600. The salary range for Connecticut / Nevada residents is $87,900 to $156,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Large Market Account Associate, Bind, Bind Benefits, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, Minneapolis, MN, Minnesota