Lab Technical Services Coordinator

We are currently seeking a Lab Technical Services Coordinator to join our Lab Administration team. This full time role will work days.
The role of the technical services coordinator is to provide excellent customer service. Duties include answering incoming phone calls, making outgoing phone calls for critical values and other specimen rejection reasons, completing the steps necessary to add testing to already collected specimens, and monitoring pending test lists for timeliness of completion

Required COVID-19 Vaccinations for Employees

Hennepin Healthcare will begin requiring employees to be fully vaccinated against COVID-19. This includes all employees, volunteers, students, and contracted staff, with limited exemptions for medical or religious reasons.

RESPONSIBILITIES
Administration

• Answers incoming phone calls with the expectation to respond appropriately to external and internal customers’ needs/issues without transferring the phone calls to another section of the laboratory. This will require coordination with all sections of the laboratory and may require a return call for resolution
• Input and organize data into the external laboratory requisition database
• Assist Laboratory Revenue Analyst with assigned revenue integrity work queue resolution and completion of outside facility laboratory orders review
• Perform administrative support work including, but not limited to distribution of incoming faxes, HIM result uploads, entry of send out test results into the laboratory information system
• Other duties as assigned for which they have received applicable training and supervisor approval to perform

QUALIFICATIONS
Minimum Qualifications:

• Associate degree in Arts or Science or equivalent

-OR-

• An approved equivalent combination of education and experience
  

Preferred Qualifications:

• One year of experience in the laboratory and
• One year of experience in customer service skills

Knowledge/ Skills/ Abilities:

• Customer Service skills
• Basic Microsoft Office Suite knowledge (Word, Excel, Outlook, etc.)
  

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Department: Lab Administration Primary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period) Shift Detail: Day Job Level: Staff Employee Status: Regular Eligible for Benefits: Yes Union/Non Union: Union Job Posting: Sep-28-2021