Knowledge Management (Technical Writing) Summer Internship (June 7 - August 2021)

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Duration: June 7 - August 20, 2021

Internship will be almost entirely remote, but intern may be required to attend meetings or events on site in St. Petersburg, FL

If selected, interviewing starts January 4, 2021

About the Knowledge Management Team

The Knowledge Management team is in the PSCU Learning and Org Development business unit passionate about turning knowledge into action. The team consists of 2 work groups, each with a specific mission:

Technical Writing – work with business contacts to analyze, inventory and codify critical knowledge assets into a consumable and balanced format that can easily be integrated into multiple knowledge repositories and maintained, through predefined governance, by the client organization.

Knowledge Integration – partner with ITS and other key partners to design knowledge repositories, including information architecture, user experience, taxonomy, and navigation/page design.

Knowledge Management Internship

Goals and Objectives

The primary intent of the project that the intern will be working on is to help PSCU implement technical writing standards in all technical and procedural documentation. The Knowledge Management team partners with teams across the enterprise to prepare knowledge assets for integration and migration into the Enterprise Knowledge Management System. Each business unit has been tasked with detailing and sharing their key procedures into a shared library.

The intern, under the direction of the KM Manager, will use technical writing expertise to collaborate with key partners in each business unit to build and publish a technical writing style guide that can be referenced by any PSCU employee. In addition, there are opportunities to participate in other KM initiatives based on availability and interest.

The following are the project’s key achievements:

Discovery: Interview and partner with key partners to identify and differentiate vital technical language. OUTPUT: Report and presentation highlighting key findings from partner research and interviews.

Determine : Demonstrate the findings in the Discovery phase to research, identify and draft prioritized list of vital style elements to standardize. OUTPUT: Outline of style guide including all medium to high priority elements, including suggested common definitions and usage.

Develop: Once outline approval is received, move forward with crafting a digital technical writing style guide that includes approved elements. Collaborate with the identified subject matter expert(s) inside the business and in the industry as needed to finalize and publish. OUTPUT: Published, approved digital technical writing style guide.

Transition: Work with leadership to implement and communicate new style guide to organization to promote use and adoption. Work with content owner and document maintenance steps for element updates and additions. OUTPUT: Ownership transferred in writing to Knowledge Management department.

Our Program

When selecting a company for your career are you someone that values improving communities and the people that live in those communities? Are you looking for an organization that is leading in their industry and continues to grow and innovate based on client needs and industry trends? Does the idea of phenomenal team culture and a career that fits your life and goals exciting?

The PSCU’s Summer Internship Program provides you – a junior or senior undergraduate student - with the chance to develop and hone your skills in business. We offer the opportunity to build for your future by learning firsthand the Financial and more specifically Credit Union industry through business acumen training, coupled with focused learning opportunities in a core functional specialty. You’ll also gain insight into our rich history, our outstanding culture, and our committed social conscience.

In this 10-week program, for the first week, you’ll engage in orientation and get a grounding in Credit Unions. For the remaining time, you’ll work in a specific core function in our St. Petersburg headquarters based on your interests and interview results. In addition to your daily work, you’ll be participating leadership development sessions and interacting with PSCU’s senior leadership teams.

PSCU Intern Program Entry Qualifications

• Completion of sophomore or junior year in an accredited undergraduate degree program with a 3.0/4.0 GPA at time of application.
• Outstanding verbal and written communication skills, with the ability to coordinate thoughts, communicate, completely, and concisely.
• Strong, organizational, and detail skills, with the ability to consistently meet deadlines.
• Strong critical thinking, problem-solving, and cross-functional collaboration skills.
• Ability to pivot easily when directions and priorities change on short notice.
• Proficiency in MS Office Suite® with a heavy emphasis on Excel.
• Proficiency in software that applies to your major and function-specific internship.
• Passion for learning the Credit Union Industry.
• Must be able to commute to St. Petersburg when vital during the program.
• Being friendly, hardworking, and energetic, with a genuine desire to provide outstanding service.

Knowledge Management Internship Requirements

• Familiarity with the following tools and skills are highly desirable: technical writing fundamentals, and Search Engine Optimization (SEO) fundamentals
• Familiarity with general business knowledge, organizational behavior courses, and/or leadership involvement in extracurricular activities
• Familiarity with newest versions of Chicago, Associated Press, Microsoft, or Yahoo writing style guides
• Ability to contribute and lead within a team environment

An Inclusive Atmosphere Where Possibilities are Delivered

“Our Momentum. Your Moment.” At PSCU , the nation’s world-class payments credit union service organization (CUSO), you’ll find it’s your time to join our exceptional culture and shine.

If you want to help shape an industry, challenge yourself, and invest in your own future, you’ve come to the right place. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self.
Powered by supportive leadership and innovative technology, we have exceptional learning, training, and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined.

At PSCU, we believe that Diversity, Equity and Inclusion (DEI) engages the workforce to achieve superior results. Our mission is to cultivate a diverse, equitable, and inclusive community where differences are embraced and treasured. We want you to bring your differences to the table, act as a community, and celebrate individuality. DEI sub-committees assist with the program’s mission and vision by providing guidance, education, communication, and celebration of the driving concepts.

Video: Diversity, Equity and Inclusion at PSCU
This is your moment.

PSCU is more than just a place to work. We’re a team that values excellence, innovative thinking, and drive. We offer a great opportunity to work alongside and learn from highly intelligent, skilled people passionate about Credit Unions they serve. We are proud to be an Equal Opportunity Employer.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement . PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish . For information regarding your Right To Work, please click here for English or Spanish .

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.