Key Holder

Topdrawer is the American-based division of Itoya, a leading premium retailer and manufacturer based in Tokyo, Japan. We currently operate nine thriving stores between Boston, Chicago, San Francisco and Los Angeles along with 2 locations in Japan. Topdrawer stores are our community hubs, where we offer what we’ve trademarked “Tools for Nomads.” Our focus is on offering the creative class (architects, designers, entrepreneurs, writers, scientists, etc.) useful tools. Our target audience is driven people who live nomadic lives and don’t necessarily work in one place. People who, in the course of a day, might work on a plane, train, café, or park bench before ending up at their office or studio. Their tools need to be mobile. Roughly 50% of our sales originate from products that are exclusive to our company. A career at Topdrawer demands creativity and ambition – and offers the opportunity to build an exciting career in a fast-paced multi-cultural company headquartered in downtown Boston.
See who we are on Instagram @Topdrawershop or visit our website topdrawershop.com
Overview:
At Topdrawer our Key Holders are part of our store leadership team alongside the Store Managers. Our Key-holders have full knowledge of all our open / close operations and help lead our Creative Sales Associates with customer engagement and in-store experience.
Responsibilities:

• Leads team by being positive, respectful and helpful to others.
• Assists in recruiting, training and developing store teams.
• Provides clear communication and direction.
• Problem solves/ defuses any elevated situation within store.
• Sets the example of initiating conversation and interaction with customers in an authentic, personalized way by sharing advice, product knowledge and personal experiences.
• Conducts all open/ close functions efficiently.
• Oversees all PO’s/ shipment and ensures product is properly processed and labeled; this includes clean labeling displayed on the sales floor.
• Verifies all cash deposits, reports any discrepancies and controls bank drops.
• Demonstrates clear understanding of all POS operations and company sales/ return policies.
• Provides loss prevention awareness and monitors sales floor.
• Establishes importance of SKU integrity and ringing accuracy.
• Upholds all company merchandising and cleanliness standards.
• Leads in conducting in-store events and consumer outreach.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Schedule:

• Monday to Friday
• Weekends

Experience:

• Customer Service: 1 year (Preferred)
• Retail Management: 1 year (Preferred)

Pay frequency:

• Every other week

Management:

• Store Manager

Employees working per shift:

• 6 - 10

Work Remotely:

• No