Jr. UX Researcher, User-Centered Design

DaVita – Physician Solutions

At DaVita Physician Solutions, we support physicians through the products and processes that help them manage the care of their patients. Healthcare is notorious for lagging behind consumer products in user experience, design and customer satisfaction. Our goal is to change the status quo by creating a suite of physician-focused tools that support clinicians in the ways in which they work.

We are looking for UX research candidates that are up for a challenge. Healthcare is rife with complexities and the learning curve is steep. If you have a passion for improving user experiences and the ability to press through adversity, we look forward to meeting you.

Junior UX Researcher

We are looking for a Jr. UX Researcher who brings the ability to dive into a problem space, ask the right questions, and advocate for the needs of the user within the design process. Be it through the creation of research plans, support across the project as it progresses or more, the researcher communicates the needs of the users to stakeholders, designers, product managers, and developers.

We are seeking people with flexibility and creativity in their approach to research. A good candidate will be able to communicate research findings in a way that is both diplomatic and persuasive.

As part of your job, you will

• Understand current-state services. Partner with other researchers, product managers, designers, and leadership to understand requirements and support upcoming research.
• Recruit test participants and manage participant scheduling.
• Develop and deploy surveys.
• Provide support for interview, concept or usability studies, including note-taking during in-person and remote tests and interviews.
• Analyze qualitative and quantitative data. Synthesize observations with the product team and research lead.
• Produce research reports with clear and actionable recommendations.
• Effectively communicate research findings (including visual representations of data, highlight videos, slide decks, etc.).
• Some travel required.

We are looking for

• 1-2 years of work experience in an applied research setting, including experience integrating user research into product designs and design practices.
• A solid grasp of user-centered design and usability.
• A strong understanding of strengths and shortcomings of a wide range of research methods, including when and how to apply them.
• Ability and willingness to adapt the UX research process to an agile environment.
• Excellent interpersonal, communication, and collaboration skills.
• Open to receiving feedback and constructive criticism.
• Ability to plan own work on multiple concurrent projects, with minimal supervision while executing against deadlines.
• Naturally curious and can handle a steep learning curve.

Bonus Skills

• Some understanding of design and prototyping tools
• Experience in healthcare
• Pendo, Mixpanel, or Salesforce software experience

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Position Pay Range: