Jr. Encompass Administrator

CrossCountry Mortgage is more than a mortgage! When we started in 2003, our President and CEO Ronald J. Leonhardt, Jr., had the vision to become a nationwide full-service lender that could provide more to customers — meeting their needs, being there every step of the way, and making home ownership dreams possible and affordable. We’re continuing to expand our nationwide footprint, and we’re not stopping any time soon!

We Care! CrossCountry Mortgage offers eligible employees a robust benefits package including medical, dental, vision, as well as a 401K with an employer match! We also offer company provided Short-Term Disability, Employee Assistance Program and a Wellness Program. Our Corporate office also enjoys a casual dress code, an on-site market cafe, and an upbeat working environment!

Position Overview:

The Junior Encompass Administrator is a key player within the Team having the primary interaction with our end users and ownership of key Encompass settings. Managing and responding to cases within CCM's Support Portal requires the Junior Administrator to gain an understanding of Encompass settings and business process flow. The Junior Administrator will also make updates to input forms or settings to deliver results all while ensuring settings updates are accurate and documented.

Job Responsibilities:

Encompass Updates

• Create and maintain License settings, Closing Costs Templates, Branch Setups and Persona/User Group setups in Encompass.
• Work on updates to Encompass settings and business rules as assigned or based on Support Case tickets.
• Employ problem solving abilities to understand, interpret, troubleshoot and resolve issues relating to system functionality.
• Complete QA Testing.
• Ensure updates made do not adversely affect the system.

Encompass Adoption

• Gain knowledge and comprehension of the Encompass system and CCM’s integrations.
• Gain knowledge and comprehension of CCM’s business workflow within the Encompass system.
• Assist in Training Material creation and updates.

Standards & Documentation Management

• Update the Encompass Settings Library following a set protocol for system updates you complete in Encompass.
• Adhere to Branding Standards with Custom Input Form and Custom Print Form Updates.
• Adhere to internal team processes.

Communication & Interaction

• Effectively communicate and collaborate across businesses and teams and end users.

Functional Area: Originating Platform Support Pillar

Support Case & Management

• Respond to support cases assigned to or escalated to the Encompass Team within CCM's Support Portal.
• Coordinate with Ellie Mae’s tech support in addressing support cases opened directly with Ellie Mae.
• Ensure timely error resolution of support ticket requests.

Qualifications and Skills:

Technical

• Ellie Mae Encompass Administration experience (1-3 years)
• Experience working in support portal systems (1+ years preferred)
• Understanding Mavent Compliance Report (1-3 years preferred)

Mortgage

• Mortgage industry experience (1+ years)

Skills

• Strong interpersonal skills required, including maintaining positive relationships with system stakeholders.
• Excellent written and verbal communication skills.
• Detail oriented.
• Positive attitude.
• Self-motivated and able to work independently and within a team environment.
• Strong work ethic required, including the ability to complete duties on time and ability to work flexible hours and overtime as needed.
• Able to analyze problems and respond quickly in a fast-paced, demanding environment.
• Able to work well under pressure.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! https://crosscountrymortgage.com/about-us/careers/apply/

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, color, orientation, gender, age, national origin, veteran status, disability status or marital status. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.