JPM Payments - Digital Channels - Investment & Strategy Associate

About J.P. Morgan Payments:

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

About the role:

The Digital Strategy & Transformation team is a part of J.P. Morgan Payments within the Corporate & Investment Bank (CIB). Digital Channels are the means in which clients interact digitally with and access cash management solutions via J.P. Morgan Access, Host-to-Host, APIs and Integrations with our clients' systems. Our suite of products provide clients around the world access to our best in class cash management capabilities. Our client range from Corporate, Commercial and Business Banking to Wealth Management clients.

We are currently seeking a talented and high performing Associate to join the team to work with leaders to help drive out our strategic initiatives and develop the transformation strategy of the Digital Channels' platform. The group functions as an internal consulting group for Digital Channels and works on a project basis, addressing topics at the top of senior management agendas and at the forefront of the industry often partnering across several teams. Key programs include developing growth strategies, assessing the market, and cross-line of business initiatives.

Projects can include driving out the development of a new platform working with a key fintech partner as well as ongoing market analysis and help with driving out our communications strategy. This individual will work across the members of the team and the larger organization. The goal is to build a metrics-driven strategies for product management and leadership. Data and analytics will be utilized to identify new insights on our product suite, which will be utilized globally to make investment decisions and inform client feedback as a key part of the strategy. This will also require the ability to synthesize data and tell a story on how this impacts the future of the business.

Responsibilities:

• Develop new strategy documentation based on data analysis for the next generation of digital channels platforms
• Work on key strategic workstreams across the digital channels teams to create an exceptional end to end experience of our clients
• Develop executive level presentations and updates on strategic initiatives
• Work with leadership to develop and update executive monthly reporting
• Get up to speed quickly on the core metrics within the organization with ability to articulate their usage as well as define additional metrics needed for a comprehensive view of the business
• Support the development of key research initiatives in partnership with digital teams
• Working collaboratively with team members across LOBs and areas
• Integrate across multiple digital and transformation roadmaps owned by different functions to drive prioritization of transformation initiatives.
• Proactively identify potential roadblocks / obstacles and escalate issues as needed
• Maintain a positive attitude and act as team player in supporting team activities and initiatives

Qualifications:

• Working knowledge of the payments industry, treasury services and / or client service
• Research and Analysis Skills - ability to synthesize and interpret data from multiple sources to define a recommendation and course of action
• Experience in business support or business strategy role with ability to create decks, complete strategic analysis and present recommendations
• Enthusiasm & Influence - proven ability to drive and influence change within a product and technology environment for all levels of stakeholders
• An outstanding ability to apply quantitative analytical approaches, communicate effectively and confidently, and work well in cross-functional teams
• A track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Excellent end-to-end generalist problem solving skills and ability to prioritize issues and analysis
• Strong interpersonal and influencing skills - ability to interact with colleagues at all levels and achieve goals without direct control over resources
• Strong Communication Skills - excellent writing and presentation skills with ability to adapt communication style according to audience and occasion
• Self-starter who is able thrive in a fast-paced, collaborative and cross-functional environment that is results driven. Comfortable with ongoing change
• Passionate about digital technology and ability to transform the client experience via digital tools
• Knowledge of industry structure, trends and influential companies
• High level of creativity, ability to think \"outside the box\"

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans