IT Technician

FLSA:

Non-Exempt

Department:

IT

Job Title:

Information Technology (IT) Technician

Reports To:

Information Technology (IT) Helpdesk Supervisor

DOT/ NON- DOT:

Non-Dot

Position Summary

Performs routine and specialized Information Technology support duties in accordance with standard procedures. Installs and troubleshoots a wide variety of computer components, including PCs, monitors, kiosks, hard drives, CD ROM drives, sound cards, adapters, keyboards, modems, scanners, printers, laptop computers, tablets, mice, workstations, and software.

Job Duties and Responsibilities

1

Sets up and maintains computer workstations, installing and troubleshooting computer components, including PCs, monitors, kiosks, hard drives, CD ROM drives, sound cards, adapters, keyboards, modems, scanners, printers, laptop computers, tablets, mice, cables and software.

2

Responds to internal customer requests via the Help Desk system. Troubleshooting, updating and resolving computer workstation hardware and software problems. Reads technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems.

3

Inspects incoming equipment and prepares components for delivery to users.

4

Enters commands and observes system functioning to verify correct operations and detect errors.

5

Coordinates routine actions on communications and computer information and communication/telephone systems issues, interfacing with internal customers and external support services as required.

6

Installs, updates, and operates personal computers and appropriate software packages, including word processing and spreadsheet applications (i.e., MS Word, Excel, and PowerPoint), along with job-specific specialty applications, when applicable.

7

Plans and implements movement of computer workstation components in conjunction with operational needs, as assigned.

8

Cabling installation for computer and phones.

9

Configure new employee badges in the AutoCrib system.

10

Performs other duties as assigned.

Key Interactions

Internal

Departments or Job Titles

Purpose

Direct Manager or Supervisor

Other OpCo Leadership

Local Employees and Contractors/ Other OpCo Employees or Contractors

External

Businesses or Organization

Purpose

Vendors

Position Profile

Required

Desired

Level

Academic Qualifications

High school diploma or GED and one year relevant technical school training or experience is required. An Associate’s degree in Information Technology or a related field is preferred.

X

Languages

Must be fluent in spoken and written English. Spanish a plus

X

Special Licenses

Previous Experience

A minimum of one (1) year of experience in Information Technology support position required or one year technical training in relevant information technology applications.

X

Tools (technology, special equipment, etc.)

Proficiency in Microsoft products required including:

• Advanced level Project, Excel, Word, PowerPoint and Outlook
• Web based applications-SQL Server Database

X

Required Skills

Detail oriented

x

Strong analytical, planning, organizational, and time management skills

X

Technical aptitude and effective communication skills are necessary to perform effectively in the position. from multiple sources

X