IT Technician II

The Tech II will perform remote and on-site IT repair and implementation in Memphis and surrounding vicinity.

Primary Responsibilities:

+ Providing customers with support for their individual or organization’s computer repair needs, which will include basic help desk support up to advanced IT troubleshooting. This position involves troubleshooting workstation, networking, storage and server issues as well on a variety of platforms including: Microsoft Windows (All Versions), Mac OSX, Windows Server (All Versions), MS Exchange, Active Directory, Terminal Services, Cisco and Meraki hardware, and various networking protocols such as VPN, TCP/IP, etc.

+ Provide break-fix support, such as hardware replacement, operating system reinstalls, virus and malware removal and other hardware maintenance

+ Assist with the rollout of large projects, including installing computers, networking equipment, server and storage solutions and more

+ Communicate in layman’s terms complex technology to customers in person and over the phone

+ Coordinate with Sales Staff and Management, as well as other technical staff on project planning, and implementation

Skills and Qualifications:

+ Ability to interact at all levels of management internally, and with customers and suppliers

+ Superior communication skills, both verbal and written

+ Excellent follow-through

+ Professional appearance

+ Takes initiative and doesn’t need constant instruction

+ Must be able to multi-task and manage time amongst clients

+ Flexibility and ability to bounce between projects quickly

+ A natural troubleshooter; someone who will see a problem through until its resolved, and is able to quickly diagnose problems even on technology not previously worked with

Requirements:

+ 3+ years of experience working in this high-speed, fast paced and ever-changing field

+ 3+ years of experience in Windows AND Mac OSX repair and troubleshooting

+ 2+ years of Windows Server maintenance/installation and configuration

+ 3+ years wired/wireless network installation and troubleshooting experience

+ Demonstrated success working in fast-paced, highly competitive, deadline oriented environment

+ A fun, customer-focused attitude

+ Networking Troubleshooting Experience

+ An extensive amount of experience in basic computer troubleshooting

+ A+ Certification

+ Network+ Certification Desired But Not Required

+ Storage Experience

+ Windows Server v12-2019

+ MS O365 Hosted Exchange

+ Active Directory

+ RDS Deployment and Setup

+ Cisco and Meraki Knowledge or Equivalent

+ Network Protocols

+ VPNs

+ TCP/IP (Site to site and point to site)

+ InTune Knowledge

+ GSuite Knowledge

+ Basic Understanding of Powershell

+ DNS

About Technology Lab:

Technology Lab is an incentive and performance-based company headquartered in West Nashville, with a satellite office in Memphis, TN. Technology Lab is a professional, yet fun environment where performance is recognized and appreciated. Currently we are experiencing exponential growth in our commercial division and we are looking to hire people to fill key positions in our company. We offer a generous base pay, and have regular evaluations for raises. In addition, we value family time and the need for you to have time away from work, and that is also why we also give paid vacations to our valuable associates, as well as additional paid time off. We value long-term commitment to our organization and we reward it accordingly.

The most important aspect of being an associate with Technology Lab is the fact that we are a locally-owned company with a grand vision for success. We can make quick decisions, with no red tape, and we HIGHLY value people that are loyal to us. There are no corporate politics, and it is a down-to-earth atmosphere where your skills and performance are noticed by all. We have had double-digit growth for the past 3 years and have huge plans for the future, so you can get in early on the growth phase. We are interested in hiring "lifers" not people wanting to make a quick buck. We have a stable foundation and need stable people to continue our growth.

Benefits:

Health/Dental/Vision Insurance

Paid Life Insurance

Paid Vacation Time

Employee Discount

401(k) Retirement Account with Company Match

No Corporate Politics -- Perform and get rewarded and promoted!

Company Vehicle Provided if applicable

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Windows & Mac Repair/Troubleshooting: 3 years (Preferred)
• Windows Server Installation/Configuration: 2 years (Preferred)
• Network Installation/Troubleshooting: 3 years (Preferred)

License/Certification:

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)

Work Location: One location