IT Support Technician

Onsite IT Support Technician - Hospitality

About the IT Support Technician Position

NOT A REMOTE POSITION. Provides on-site client technical support for Mission Inn Hotel, Spa and Restaurants in Riverside California, including but not limited to evaluating, installing, configuring, and supporting desktops, laptops, POS, CC pinpads, tablets, and peripheral devices. Will carry out central administrative activities in accordance with standard operating procedures as issued and set forth by the client.

IT Support Technician Responsibilities

• Format, install, and configure Windows PCs, Macs, and mobile devices.
• Install and troubleshoot peripherals such as printers, monitors, keyboards, mice, etc.
• Install and configure software applications.
• Set up and configure employee accounts (logins, passwords).
• Ensure conference rooms and lobby area are configured for data connectivity and connected devices are properly functioning.
• Formatting, wiping, and preparing deprecated equipment for end of life.
• Organizing and moving end of life machines & equipment to proper storage.
• Proficient with Google Suite and Microsoft Suite.
• Professional personal presentation and communication skills.
• Able to deliver quick and reliable computer systems and basic application support.
• Basic network support for LAN & WAN, including basic switch administration.
• Management of a large, guest-facing, WIFI network.
• Recognize and identify potential areas where existing systems require change, or where new ones need to be evaluated and implemented.
• Ensures confidentiality in all business matters.

IT Support Technician Requirements

• Minimum one year experience in a client-facing IT Support Technician role.
• Minimum one year experience with Hospitality & Restaurant Systems, especially Oracle Opera
• Experience with Aloha POS Preferred
• Basic experience with Information Technology security, user access management, and basic cyber security topics (phishing campaign management etc.).
• Knowledge of proper implementation of network security systems such as hardware and software firewalls, antivirus software, antispyware software, Windows Update Server and e-mail SPAM filtering technology.
• Knowledge of all standard networking protocols such as TCP/IP.
• Power user level knowledge of the following Microsoft Office software: Office 365, Teams, SharePoint, Excel, Word, PowerPoint, Outlook, Visio, and Access.
• Knowledge of management communication systems, such as mobile devices and instant messaging technology.
• Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Ability to commute/relocate:

• Riverside, CA 92501: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Client facing IT Technician: 1 year (Required)
• Hospitality & Restaurant IT Systems: 1 year (Required)
• Aloha POS: 1 year (Preferred)

Work Location: One location