IT Support Technician

NOTE: THIS POSITION HAS THE ABILITY TO WORK REMOTE EXCEPT ON WEDNESDAY'S UNTIL FURTHER NOTICE!

The current healthcare landscape is ever-changing, but the desire to provide patients with better, more affordable care is consistent. Healthcare providers are working to evolve and support population health management and today’s value models, but there is still uncertainty in the market. Providers need a proven, integrated approach that takes the best of today’s technology and matches it with deeply experienced professionals.

Innovista Health Solutions is an Illinois-based service organization with management services operations in Illinois and Texas. We are currently looking for an IT Support Technician in our Oak Brook, IL office. At Innovista, we believe that positive forward movement in today’s uncertain healthcare market stems from the combination of innovative programs and dedicated people. Join the Innovista team and lead the charge to a better, more efficient healthcare system.

JOB SUMMARY:

The IT Support Technician is responsible for all tier 1 level incidents and requests for all Innovista employees across markets located in different geographic locations. All tickets should be worked until resolution in an appropriate time frame, based on priority. The IT Support Technician will be responsible for setting up new hires and give appropriate training on all Innovista technical solutions based on job duty needs. The IT Support Technician will work closely with the IT Operations Manager.

DUTIES AND RESPONSIBILITIES:

• Monitor, analyze, and resolve desktop level incidents for employees.
• Field employee phone calls, emails, and instant messages.
• Resolve Tier 1 level tickets and escalate to appropriate teams if needed.
• Setup new accounts via Microsoft Office 365 platform for new hires
• Help manage cloud hosted Microsoft and Linux servers in Rackspace environment.
• Support Fonality VOIP phone system, including configuring new devices, setting up phone queues and call menus.
• Work with offsite employees located at different facilities with different hardware and network environments, with potential need to travel.
• Assist with internal application password resets and user configurations.
• Perform other duties as assigned

• Associate degree or equivalent experience required
• At least 2-3 years of relevant professional experience including technical schooling, help desk, and C# and SQL knowledge.
• Certifications in Microsoft operating systems & others, C# & SQL required
• Financial and statistical analytical skills, database development/maintenance skills, and knowledge of computer systems/software applications required.
• Demonstrate excellent organizational skills.
• Demonstrate effective verbal and written communication skills.
• Demonstrate analytic skills when problem solving.
• Proficient in MS Office Applications and ability to learn department and job specific software systems.
• Demonstrate high attention to detail and a high degree of accuracy
• Able to commit to Innovista’s corporate mission and values
• Able to switch priorities in a positive and effective manner when directed by Company leadership.
• Able to effectively communicate technical concepts with team members and basic business concepts with team members and internal customers.
• Eligible for consideration of partial work from home status upon completion of probationary period as designated by the direct supervisor.

BENEFITS:

Innovista is dedicated to hiring passionate individuals who embody our core values: integrity, determination, and teamwork. We recognize the importance of work-life integration and seek to provide our employees with competitive benefits, which include:

• Comprehensive health plan options, dental, and vision coverage subsidized by Innovista
• Opportunity to work from home, based on position and manager discretion
• Company-paid benefits, such as short- and long-term disability, employee life, and AD&D
• Discretionary bonus
• 401(k) with company match
• Opportunity for career advancement and growth
• Flex time options may be available

Please note: We do not post salary ranges. Salary ranges posted on other sites are not tied to our labor market specifications and are not relevant.