IT Support Technician

Company Overview

E-J Electric Installation Co. has been in business since 1899 and has a reputation for professionalism, integrity, quality, and service in the electrical field. E-J is active in all facets of electrical contracting including Transit, Roadway, Airports, Power Generation Transmission & Distribution, Institutional, Healthcare and Commercial. We currently work with a host of impressive clients on projects that vary in size to over $300 million.

Position Description

This position reports directly to the IT Manager of E-J Electric Installation Co. The ideal candidate is hard working, focused and organized; works well with others and has a strong sense of urgency. Someone who enjoys taking the initiative and will be proactive in managing all levels of tasks, duties and projects as assigned.

Duties & Responsibilities

• Acts as an initial contact for the IT department for users requesting technical assistance. Ensures all support calls are answered, logged, triaged and assigned to the appropriate resources.
• Administers all software, hardware, and equipment by processing orders, receiving shipments, managing license compliance and tracking user assignments.
• Maintain Active Directory and Exchange by adding and removing users, assigning groups and updating user information.
• Assure continuity of all system by performing basic troubleshooting and maintenance.
• Configure cellphones and mobile devices and assist end-users with connectivity.
• Monitor and maintain VoIP phone system by managing users, assigning extensions and printing off monthly phone records.
• Assist with the installation and upgrading of network equipment and applications.
• Occasional travel to job sites in NY Metro area for preventative maintenance and support (Vehicle a plus but not mandatory).
• Performs any other related projects and duties as assigned.

Qualifications

• At least 3-5 years of full-time work experience in a computer or technology related position. May substitute required experience with equivalent years of education beyond the minimum education requirement.
• Ability to work productively as an individual contributor and collaboratively as a team member in a fast-paced, time-sensitive, customer-responsive, and team-oriented environment.
• Exceptionally well-organized and able to effectively analyze and resolve complex problems while prioritizing workload and act with increased independence in solving problems.
• Need to be able to communicate technical information to non-technical users in a professional and courteous manner with all levels of staff.
• Working knowledge of Office 365’s Admin Portal, Active Directory, Exchange and various Windows operating systems including MS Windows Server 2008/2012/2016
• Must have ability to carry/move heavy equipment without assistance and without injury to self or damage to items being moved throughout the premises.
• Knowledge of VMWare and VOIP phone systems a plus.
• Knowledge of SQL a plus.
• Work hours are from 7AM to 4PM.

Advantages to Working at E-J

• Leading Electrical Contracting Organization in the Tri-State area
• Oldest Family Owned and Operated Electrical Contractor since 1899
• Job training and mentorship
• Supportive Management Team
• Emphasis on professional development, employee satisfaction and work-life balance
• Competitive compensation packages
• Comprehensive Union benefits including medical, dental, 401K plan, and pension plan
• Paid holidays and vacation
• Merit Based Bonus
• Tuition Reimbursement Program

E-J Electric Installation Co. is an Equal Employment Opportunity Employer and ensures equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by law.