IT Support Technician - Greenville NC

Job Description

IT Support Technician – Greenville NC

NOTE - To apply, you must call the number in the job posting & leave a voice message!

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Looking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, highly skilled and customer-focused IT technicians in the Greenville, NC area to join our growing team.

Every day presents new challenges and puzzles to solve at Computer Warriors, with a chance to learn something new, or provide value with your current knowledge to our clients. We have a great team to call out upon if you get stuck, or you can be that team member to help grow and guide others in their knowledge. The more you learn, the more you can earn at Computer Warriors, and we promote learning and growth by offering company paid training and certification testing.

We offer competitive pay, excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), a company paid cell phone (most employees can cancel their personal plan and forward their number), and you will have a dedicated service vehicle fully outfitted to help you get the job done right the first time.

If this sounds like a career that interests you, then give us a call at the number below to apply. We would love to hear from you and have you on our team!

If you really want to earn more, we have an aggressive bonus and incentive structure in place. We also have a profit-sharing program in place where 10% of company profits monthly are paid out in bonuses to the team.

You can expect 17 paid days off annually (10 vacation / personal days, 7 paid holidays). After 5 years working with Computer Warriors, you get 15 vacation days annually. We have a rotating on call schedule which you will get paid overtime for if calls come in that need to be addressed.

Application Instructions:

To apply for this position, call 910-795-1224 and dial 102 after the greeting. You will be prompted to answer 4 questions in a voicemail message. You must leave a message to be considered!

Salary:

Salary for this position varies between $35,000 and $55,000. This will depend upon experience level, skill set and other factors. We offer profit sharing and benefits after 90 days as well as commissions on sales immediately.

Benefits:

We believe in offering stable employment and incredible benefits to our team members. We currently offer 100% paid medical, dental, and vision benefits for the individual, 75% for individual + child, and 67% Family. This comes with a company paid life insurance policy, long term disability benefits, 401k with company matching, and much more!

We pay bonuses for passing certifications in the IT field, as well as reimbursement for testing costs.

Job Duties:

• Be the primary onsite resource for our clients in the Greenville, NC area. When issues are not able to be handled remotely you will drive onsite to resolve the issues with client’s computers, networks, servers, internet connections, and anything else needed. Working efficiently and communicating effectively with clients in a courteous manner is a must.
• Document onsite and/or remote activity in ticketing system and continually update client information on file.
• Assist the Projects Team on server / network / computer deployments, or any other projects that comes up in the service area.
• Sell additional services / hardware when appropriate to help resolve client issues and meet their needs. We offer contract services, such as Anti-virus, backups, and carry inventory in-stock on our vehicles for commonly replaceable and upgradeable parts and network hardware.
• Assist with other contract clients not necessarily in your local area in a remote capacity when not onsite.
• Support monitored services remotely when not tasked onsite or for remote service (backup failures, anti-virus alerts, etc.)
• Answer client phone calls when not on-site, dispatch work, update tickets, etc.

Requirements:

• Excellent Customer Service Skills – Although this is a business based in technology, the relationships with clients come first!!!
• 2 years minimum in an IT support role, MSP experience highly preferred!
• Knowledge and experience configuring firewalls, switches, wireless technologies, VLANs; Net+ and/or CCNA highly preferred.
• Experience with Windows Servers, Active Directory, Group Policy, and Office 365 Administration.
• Understanding of virtualization technologies including VMware and Hyper-V.
• Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting.
• Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges.

Job Type: Full-time

Pay: $35,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• Associate (Preferred)

Experience:

• Active Directory: 1 year (Preferred)
• Microsoft Windows Server: 1 year (Preferred)
• computer networking: 1 year (Preferred)
• desktop support: 1 year (Preferred)

Company's website:

• https://computerwarriorsitsupport.com/

COVID-19 Precaution(s):

• Remote interview process
• Temperature screenings
• Virtual meetings