IT Support Specialist

This position description incorporates the core responsibilities of the job. It is recognized that other related duties not specifically mentioned might also be performed and that not all listed responsibilities may be carried out, depending on operational needs. The school is willing to modify duties to meet the skills and interests of the instructor as long as the duties meet the needs of the program.

Essential Duties and Responsibilities

• Provide first-level remote and in-person end-user technology support.
• Setup or configure workstations, laptops, printers, scanners, projectors, Smartboards, tablets, Ipads, phones or any other technology devices that staff requires for work in their offices or classrooms.
• Diagnose and repair; computers, printer, scanners, projectors, tablets, Ipads, phones in classrooms and staffs offices.
• Maintain an up-to-date inventory of hardware and software.
• Provide teachers with any necessary IT equipment.
• Maintain and upgrade hardware and software.
• Install, configure, and troubleshoot desktop applications.
• Basic phone, printers, and computer network system troubleshooting.
• Assist in providing a safe and orderly learning environment.
• Attend and participate in all staff meetings, trainings, and retreats.
• Manage helpdesk tickets in a timely manner.
• Maintain communication with the IT-Team and Briya Staff through all communication system, like, Emails, MS. Teams and WhatsApp.
• Coach the school staff as need with applications and technology devices.
• Assist with IT policies and procedures implementation.
• Write and update technical documentation.
• Perform other duties as assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Teamwork Contributes to building a positive team spirit; Puts success of the team above own interests; Supports everyones efforts to succeed; Must be able to work well in multidisciplinary team setting
• Interpersonal Skills Focuses on solving conflict in cooperative manner, not placing blame on others; Keeps emotions under control; Must have excellent written and verbal communication skills; Understands cultural and linguistic barriers to education
• Diversity Shows respect and sensitivity for cultural and educational differences
• Ethics Treats people with respect

• Organizational Support Follows policies and procedures

• Professionalism Treats others with respect and consideration regardless of their status or position
• Safety and Security Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
• Attendance/Punctuality Is consistently at work and on time, which is pre-determined between the employee and the supervisor
• Dependability Follows instruction and responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to meet the needs of Briyas students
• Flexibility - Willingness to be flexible with work schedule to participate in weekend and/or evening schedules as determined necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience

• Bachelors degree preferred.
• Teaching experience with literacy-level adult language learners preferred.
• Excellent communication skills in English required and Spanish preferred.
• Excellent interpersonal, problem-solving, analytical, and organizational skills.

Reasoning Ability Ability to apply common sense understanding to carry out moderately complex, multi-step instructions and make appropriate independent decisions as necessary.

Physical Demands Regularly required sitting; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment Mostly in a typical office setting with quiet to moderate noise level.