IT Support Specialist

Company Overview

GoldenTech is a systems integrator firm, focusing on solving complex problems in the areas of DevOps, Cloud and Cyber domains. In addition to offering Cloud based solutions that span Azure, AWS, and Google platforms, GoldenTech also provides cyber security solutions to help our customers from threats. We also provide full stack development on the .NET, J2EE platforms, and harness the synergy between DevSecOps and Agile to deliver solutions faster and on-time. GoldenTech prides ourselves in our ability to exceed in customer satisfaction thereby leading the way to continued customer engagement. Finally, we provide a platform to our workforce and empower them to meet our customers’ mission, while succeeding in their career goals. In addition to providing best in class solutions to our Fortune 150 clients and state agencies—since 2007, GoldenTech proudly serves our armed services by working with the US Navy and the US Airforce.

REQUIRED qualfications (min 3 years)

• Office 2013/2016/O365
• Imaging and installing PC/laptops
• Printer troubleshooting

**The following are HIGHLY DESIRED skills (min 3 years)

• TN3270
• Wireless Access Points
• Active Directory

Job Summary

GoldenTech Systems seeks an experienced, highly motivated individual to serve as an IT Support Specialist to provide support for production information technology including hardware/software configuration and support of all information technology components within the NC Administrative Office of the Courts (NCAOC).

This contractor will work on-site in and around New Hanover County, NC office or as need across the state.

IT Support Specialist

• Participate in end-of-life refresh of PC/laptops.
• Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. This includes peripherals such as printers, scanners, copiers, etc.
• Provide customer support to Judicial Staff in accordance with Service Level Agreements set forth by the NCAOC's IT department.
• Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, wireless and other telecommunications equipment.
• Interface with Judicial Branch staff and local government officials.
• Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
• Assist in moves and relocations of judicial facilities, including courthouses and other office locations.
• Participate in large technology deployment projects that may include statewide software updates, wireless installs, and eCourts initiatives.

Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken.

Overnight travel to locations across the state as required.

This position reports to the IT Support Supervisor. Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls.

Knowledge of: Ethernet topology networks; Windows 7/10; Office 2013/2016/365; Windows Server 2008/12; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; AD servers, routers, voice gateways, wireless access points and switches; and integration of all components.

Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service.

Ability to: work independently to analyze customer’s needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions.

Benefits and Perks

• Golden Tech offers a comprehensive benefits package: This includes healthcare, paid time off, retirement savings plans, Life/AD, dental, vision plans.
• Golden Tech believes 'best ideas win'. Our management is always open to learn new ideas and ways in which we can help give our workforce a 'solid platform' for growth

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