IT Support Specialist

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

• Ability to clearly communicate technology solutions in a user-friendly, professional manner to all school constituents.

• Ability to bridge communication between technical staff and issues to users.

• Ability to troubleshoot and define problems and recommend/implement appropriate solutions.

• Must be able to prioritize issues, have a sense of urgency, and customer service orientation.

• Friendly, approachable, and engaging personality.

• Comfortable working with a range of personalities and learning styles.

• Outstanding work ethic. Self-directed, motivated, and a lifelong learner.

• Strong organizational skills, including use of an electronic log of issues and projects.

• Experience with a range of software, hardware and operating systems including Windows, Mac, ChromeOS, Microsoft Office, electronic whiteboards, Google Workspace, Blackbaud.

Responsibilities and Duties:

• Serve as a single point of contact within the IT Department.

• Offer help services via phone, email, or in person to school constituents.

• Provide assistance to students, faculty and administration in navigating school-wide systems.

• Monitor and maintain the IT online help desk for faculty and administration.

• Maintain support log documenting reported issues and methods for resolving issues.

• Support students and faculty within computers and programs.

• Direct technology related requests to the appropriate personnel for follow up.

• Set up and maintain student, faculty and administration accounts in a multiple system environment.

• Set up and install computers, Chromebooks, monitors, printers, electronic whiteboards scanners and peripherals; relocate existing equipment as necessary.

• Troubleshoot and repair desktops, laptops, iPads, monitors, printers, electronic whiteboards, peripherals, cabling and other related devices.

• Point person for copier training and issues. Troubleshoot and coordinate repairs as necessary.

• Coordinate technology setups for school events.

• Other duties as requested by the CTO, CFO or President.