IT Support Specialist

Job Description:

IT Support Specialist

Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. Responsible for answering IT requests via phone, email, live chat, in person, or instant message and explaining solutions in technical and nontechnical terms.

Technical Support Specialist Responsibilities:

• Install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log, and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Create, maintain, and distribute reports of progress to senior leadership
• Maintain the organization and health of Active Directory, ensuring the accuracy and relevance of information.
• Create new and maintain existing accounts, mailboxes, and groups as needed in Active Directory and Office365.
• Maintain mobile and landline telephony systems, connectivity, and hardware
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
• Plans, organizes, directs, and coordinates all activities related to the management, configuration, implementation, and support of the MDM application servers, software components, mobile devices, and mobile device management systems.
• Provide day-to-day technical support to users for tickets via phone, email, and remote connection
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines

Technical Support Requirements:

• Degree in Computer Science or Information Technology preferred.
• Prior experience with Azure, Azure AD, and Office365 administration a plus
• Prior experience with Microsoft Windows 10, Office 365, Outlook, Word, Excel, Power Point and Teams.
• 1-3 years of relevant experience in a tech support position
• Proficiency in Windows required (Mac OS a plus)
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through remote company help desktop software programs
• Prior experience with MDM solutions a plus
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Professional written and interpersonal skills

Location: Buchanan, NY. Occasional day travel required to support other NY/CT offices.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery. Lifting 50 pounds.

Why work for JP McHale Pest Management?

We offer:

HEALTH BENEFITS

• Medical, dental and vision coverage
• Company-paid life insurance
• Company-paid short-term disability
• Optional supplemental benefits
• Enrollment eligibility begins first of the month following date of hire

FINANCIAL ASSURANCE

• 401(k) plan with company match of 4%
• Immediate enrollment eligibility
• Convenient direct paycheck deposit
• Team Member reward and recognition program
• Employee would be eligible for company bonus programs

AND MORE

• Eight (8) paid holidays
• Paid time off eligibility begins the first day of employment
• Team Member referral bonuses
• Opportunities to participate in community events

JP McHale Pest Management is a drug free workplace

**Equal Opportunity Employer**

** We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.**

Salary depends on experience