IT Support Specialist

IT Support Specialist As an IT Support Specialist, you will support our internal users while troubleshooting technologies across the enterprise. You will collaborate with your team to work through technical issues while finding new ways to streamline the support experience. This role is located at our Austin, TX headquarters.

Everi was Awarded "Top Workplace" for 2021 by Las Vegas Review-Journal & Austin American-Statesman - you'll see why!

Key Responsibilities

• Provides front-line remote technical support to internal customers, including permissions, provisioning, troubleshooting, and maintenance.
• Support Windows 10, email systems, imaging/deployment, network connectivity, and other user support incidents as needed.
• Log and track support incidents as well as coordinate internal IT resources for the successful completion of IT issues.
• Analyzes support request trends and identifies larger problems within the environment, escalating to management as needed.

Skills Knowledge and Expertise

• 1-2 years of experience supporting end users in a Windows environment.
• Remote support across multiple teams and departments.
• Knowledge of Windows 10, Outlook/Office 365, and setting/updating user permissions.
• Hands-on experience troubleshooting and fixing laptop and desktop devices.
• Nice to have: A+ and/or Microsoft certifications.
• Nice to have: Office 365 and ServiceNow experience.

Benefits

At Everi, we power the casino floor with technologies that lead the gaming industry. We are proud of our supportive, relaxed work culture and always try to have fun team events and take employee surveys to make sure we’re always listening and improving.

• Clear career pathing among different groups within the company!
• Everi uses the latest technologies, and gives its employees the chance to be the first to be hands on with the cutting edge tech!
• Join a team that is innovative, friendly, and customer-focused!
• Discretionary PTO - the perfect way to prevent burnout and improve productivity!

Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

** For All External Staffing Agencies **

Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review without proper approval. Everi is not responsible for any fees related to unsolicited resumes.??




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About Everi

We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun!

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