IT Support Specialist 1

Overview

We are seeking an up and coming IT professional with 2-5 years’ experience in IT support and administration looking to broaden their experience. Responsibilities of the position include working with the IT team to provide general IT support to Repligen’s growing worldwide employee base, taking a leading role in IT projects from conception, through implementation, and training, as well as other IT related initiatives as assigned.
Responsibilities

• Front-line team member for employee IT support requests
• Manages IT support request ticket queue
• Ensures timely completion, follow-up, and documentation of all support requests
• Work with or escalate issues to other IT team members as appropriate for resolution
• Diagnosing and resolving hardware/software problems
• Helping employees best use technology at their disposal either by following company best practice or proposing new processes
• New employee onboarding including setup and employee IT orientation
• Author and conduct monthly IT training session for interested employees
• Support and own parts of the enterprise environment as assigned within the global IT department
• Support hardware peripherals such as printers, copiers, scanners by resolving issues or escalating to vendors when appropriate
• Maintains conference room AV equipment
• Procure computer equipment as directed
• Researches, tests, and implements new software and hardware while supporting and integrating existing legacy systems
• Interprets business needs into functional requirements and project specifications
• Experience working with consultants or vendors to drive and oversee project implementation
• Recognizes areas for improvement by defining and/or developing business processes/procedures by researching and identifying enabling systems/technologies
• Develops and maintains IT systems documentation and procedures
• May require occasional work outside of normal business hours

Qualifications

• Minimum of 2-5 years IT support experience in a Windows environment with a two-year degree in Computer Science, Information Systems, or equivalent education and experience
• Broad understanding of information systems technology
• Strong Microsoft Office skills including Project and Visio
• Ability to multitask and manage time with limited supervision is a must
• Additional requisites include: strong organizational and interpersonal skills, a process-oriented mindset, strong problem solving and analytical skills, ability to work independently, results-oriented attitude with ability to prioritize, and a talent for interacting with people at all levels
• Communicates in a professional manner, follows up on requests, and takes initiative to go the extra mile
• Strong helpdesk and remote support experience

Preferred Qualification

• Four-year degree in Computer Science or Information Systems
• Experience with Microsoft Active Directory, Azure and Microsoft 365 Admin Center
• Scripting and automation background for image provisioning
• VoIP support experience

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to Commute/Relocate:

• Marlborough, MA (Preferred)

Work Location:

• One location

Company's website:

• www.Repligen.com

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place