IT - Support Desk Technician - Boise, ID

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IT Support Desk Technician

Location: Boise, ID

Job type: Full Time, Hourly Non-Exempt

Wage: DOE

IND123

OVERVIEW

Western Power Sports is seeking an IT Support Desk Technician to join our fast-paced and expanding IT team. This position's role is to support and maintain in-house and off-site computer user, systems and desktops.

Duties include installing, diagnosing, repairing, maintaining and upgrading hardware, software and other equipment while ensuring optimal workstation performance. This role also troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance when requested.

The ideal candidate will have an eagerness to learn, have excellent communication and people skills, strong analytical skills and the ability to support a wide range of personalities at varied staff levels. If you enjoy working in a team environment and enjoy finding solutions to varying computer-based issues, then this is the next career opportunity for you!

ROLES & RESPONSIBILITIES

• Provide technical assistance and support for incoming queries or issues and respond either in person, email or over the phone
• Utilize the Help Desk ticketing system for reactive user issues and logging user resolutions
• Maintain daily performance of computer systems
• Ask questions to determine nature of problem
• Walk users through problem-solving process
• Install, modify, and repair computer hardware and software
• Run diagnostic programs or reports to resolve problems and determine malfunctions continuing to occur
• Follow up with employees to ensure issue has been resolved
• Gain feedback from employees about computer usage
• Perform AS400 and Active Directory administration, including creation of user profiles and/or password resets
• Identify and escalate situations requiring urgent attention
• Stay current with system information, changes and updates
• Ability to create procedure documentation
• Any other additional duties as required

WHAT WE ARE LOOKING FOR – CORE COMPETENCIES REQUIRED

• Associates Degree, with 3+ years of experience in desktop and IT support REQUIRED
• Experience with Active Directory to include account creation/management and File Share permissions management
• Experience in TCP/IP networking, DNS, AD, LDAP, SMTP, IMAP, Windows account management, NFS
• Ability to support end user mobile smart devices i.e.: Apple iPad, Apple iPhones, Tablets
• Microsoft Office 365, Multifunction printers, Windows system administration Windows 7/10, basic Mac OSX experience
• Ability to understand, diagnose, and resolve issues with a large range of applications including but not limited to web browsers, word processing, spreadsheets, viruses, spyware, and virtual office communications
• Exceptional written and oral communication skills, as well as the ability to translate technical jargon into user-friendly terms to effectively communicate issues and resolutions and create documentation for user reference
• Ability and desire to acquire new skills and knowledge quickly. Ability to think and work independently and in a team environment
• Must be a self-guided individual, able to work with minimal supervision
• Resolute personal and professional ethics and the highest standards of professional conduct at all times

**Any offer of employment subject to successful completion of a pre-employment drug screening and / or a background check**

COMPANY CULTURE

Love the great outdoors? Love being a part of a fast-paced, expanding community of passionate outdoor enthusiasts? Well we do too. As one of the fastest growing wholesale distributors of aftermarket powersports parts, apparel and accessories, we believe in working hard and playing harder. We sell fun products, delivering to a nationwide network of dealers from multiple warehouse locations around the country. Beyond our enthusiasm for the powersports industry, WPS is committed to the lives of our employees and provides a comprehensive package of benefits to promote personal growth and general wellbeing, both in and out of the workplace. Benefits include Medical and Dental insurance, Vision Reimbursement, Life and optional Supplemental Aflac insurance; 401K and ROTH 401K with 100% Company Match to 3%; Paid PTO, Holiday and Hospital time; competitive pay and an exciting work environment!