IT Support Consultant - Statistics & Data Science, Dietrich College

Carnegie Mellon University’s department of Statistics & Data Science is searching for an IT Support Consultant. This is an excellent opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by providing essential support by implementing, maintaining, and documenting department-level server resources. This includes Campus Cloud virtual servers and physical resources on premises, as well as a variety of server software. The successful candidate for this role will have a solid understanding of both computer software and hardware, database management as well as a basic understanding of networking. Our Department is increasingly fast-paced requires the ability to acquire new skills rapidly.

Core responsibilities will include:

• Tier 1 help desk support, primarily involving receiving support requests and routing tickets using ServiceNow
• Timely and accurate advancement of issues when appropriate to supervisor
• Research technology opportunities, possibilities, and best practices for implementation
• Managing communications between the Dietrich college help desk concerning:
  • Develop and maintain support documentation and tracking systems (request, project, and inventory management).
  • Provide documentation and coordinate ongoing system and software trainings/knowledgebase.
  • Technology purchasing
  • Service ticket completion
• Ability to troubleshoot command-line based system administration tasks including Linux startup scripts and process management
• Maintain basic network security
• Administer groups and users in a managed directory
• Communications
• Good interpersonal (written & oral) communication skills
• Design, review and maintain user documentation
• Other duties as assigned

Flexibility, excellence, and passion are vital qualities within Dietrich College. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Bachelor’s degree in Information Systems required
• 1-3 years of experience in Computer Science/Information Technology/Information Systems field required
• Experience with Linux administration, software configuration and command line usage and shell scripting as well as an understanding of network security required
• Preferred qualifications: experience with any CMS (Cascade/Drupal/Wordpress); working knowledge of scripting PHP and/or Javascript; experience with issue/ticket management systems; experience with virtualization and/or cloud computing platforms; any of the following Linus official qualifications: GCUX, LPI, LFCS, LFCE

Physical and Mental Requirements:

• Ability to sit or stand for extended periods. Must be able to lift and transport equipment up to approx. 20 pounds, work with very small electronics components, screws, etc.
• Ability to work remotely from home

Requirements:

• Successful Background Check

Location

Job Function

Position Type

Full Time/Part time

Pay Basis

More Information:

• Please visit “ Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world.

• Click here to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .

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