IT Specialist

Job Title:

Job Description:

Position Overview

Support the day to day activities of a cross-functional team to deliver Vendor Management Services to the organization. This includes monitoring, documenting, and reporting on hardware assets to ensure compliance and delivery while working closely with support teams and stakeholders to make sure the policies and procedures are followed. Accountable for maintaining the asset catalog and providing updates that include on-time delivery; track build and delivery schedules, reconcile inventory and requests.

Responsibilities

• Support specific areas of the business and manage all their vendor accounts

• Create and manage vendor management policies and procedures. Ensure vendor compliance with Autodesk’s documented policies and procedures

• Key stakeholder in vendor management lifecycle including sourcing, contracting, on-boarding, participating in negotiations, issue management, to off-boarding.

• Work with Business, Strategic Sourcing, Procurement, and Security teams on RF(x) processes, technical vendor evaluations, security assessments, and other projects as needed

• Work with Business, Procurement, Finance, and Legal teams to ensure contracts have appropriate terms and conditions, service level agreements, key performance indicators, and escalation processes

• Responsible for contract management including compliance, oversight, and adherence to change control procedures. Monitor and ensure contract renewals are planned and executed well in advance of expiry

• Monitor vendor performance, financial status, SLA/KPI monitoring. Drive and facilitate any disputes between business and supplier to resolution

• Set up regular check-ins with vendor account managers, facilitate regular conversations between the business unit/stakeholder(s) and vendor operations teams

• Plan and conduct regular business reviews and executive meetings at a cadence agreed with the business unit/stakeholder

• Support the business in demand planning and monitor against the plan. Flag overages and additional budget asks well in advance

• Partner with platform team to ensure all relevant vendor data is automated and available on dashboards

Minimum Qualifications

• 2+ years of progressive experience in management of vendor relationships critical to a cloud-technology business.

• Working knowledge and administration experience with communication and collaboration tools (e.g. Office 365, Box), customer service and ticketing tools (e.g. Atlassian Suite), log management (e.g. Sumo Logic, Splunk), Messaging and Teleconferencing systems (e.g. Slack, Zoom, Teams), enterprise level backup and recovery tools (e.g. Rubrik), SaaS applications (e.g. Salesforce, SAP, Oracle)

• Ability to work effectively in a team environment

• Ability to effectively and comfortably communicate with executive leadership and provide updates/status reports or deliver presentations and recommendations

• Excellent analytical, organizational, tactical and strategic planning, presentation (verbal, and written) communication skills

• Ability to read and interpret legal documents such as contracts, terms and conditions, non-disclosure agreements

• Ability to work with and empower others on a collaborative basis to ensure success of the VMO

• Ability to establish workflows, manage multiple projects, and meet necessary deadlines

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.