IT SPECIALIST

The Learning & Evaluation department supports CRCD’s missions of being a results-driven
organization while providing quality programming. The IT Specialist will assist with monitoring and
maintaining technology systems, vendor relationships, and hardware installation, configuration, and
inventory. The IT Specialist will provide support to all departments within the organization: Admin,
Housing and Support Services, Real Estate, Workforce Development, and Youth Development.

ESSENTIAL DUTIES & RESPONSIBILITIES

Position roles and responsibilities include, but are not limited to:

Hardware/Software Installation and Configuration

• Ensure all hardware used by CRCD is up to date with latest security features and software.
• Update hardware as needed; replace parts or replace hardware in its entirety.
• Maintain hardware inventory across all CRCD departments.
• Provide support, including procedural documentation and relevant reports.
• Create, implement, and support roll out of new applications.

Monitoring and Maintaining Systems

• Provide first point of contact for all CRCD staff and manage helpdesk ticketing system to provide

troubleshooting support as needed.

• Ensure all computer systems used are running smoothly and as intended.
• Ensure system and internal data security is maintained at a high standard, ensuring the integrity

of CRCD’s OneDrive and SharePoint are not compromised.

• Log all incidents and service requests by department to identify training opportunities.

Vendor Management

• Manage technical aspects of vendor relationships.
• Leverage relationships with vendors to ensure service agreements and/or contracts meet

CRCD’s needs and goals of driving technology adoption and usage while managing costs. Staff Training
Training will be conducted in the following areas:

• Office 365 (SharePoint, OneDrive, etc.).
• Internal phone systems (VOIP).
• Other opportunities identified in the services and incident reports.

QUALIFICATIONS

1. 2-4 years’ experience or related work and/or BS Degree 2. Ability to create, add or manipulate systems to capture staff IT needs 3. Experience in navigating systems environments (Windows, Mac, iOS, Android, Linux, etc) 4. Knowledge of and experience with Microsoft Office (Excel, Word, PowerPoint, etc.) and presentation skills 5. Self-directed and capable of working to meet quick turnaround and deadlines independently. 6. Reliable transportation: valid driver’s license and car insurance as required by law

WORK ENVIRONMENT

1. On occasion walk or drive to different local sites throughout the day 2. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds 3. Combination of field and office environment 4. May necessitate working in busy and loud environments 5. May be exposed to elements like cold, heat, dust, noise, and odor

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

1. Maintain a confidential, safe, and productive work environment at all times
2. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
3. Organize and prioritize multiple activities to meet all external and internal initiatives and deadlines
4. Maintain professional demeanor that reflects positively on the agency
5. Demonstrate respect and courtesy toward others
6. Able to thrive in a work environment emphasizing teamwork and collaboration
7. Respond in a timely manner in all aspects of communication
8. Regular attendance at the office is required
9. Perform other duties as assigned

CRCD BENEFITS

• Dental, Vision, Medical Benefits: CRCD is in the top 10% for excellent employee benefits for non-profit organizations. CRCD offers 80% employee paid and 60% dependent paid medical
• 401(k) with eligibility to participate from day one and up to 6% matching after one year
• Flexible Spending Account (FSA)
• Short term & Long-term Disability, Accident, and Hospital Indemnity
• Generous work/life balance

SALARY $42,000 – $45,000

APPLICATION PROCESS

Those interested in this position may apply by submitting a cover letter and resume to: resumes@coalitionrcd.org. Please make sure to include the job title & how you heard of this position in the subject of your email.

All candidates are subject to a criminal history check and meet CRCD’s criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Nakeya Perry (213) 743-6193 ext 314. California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf and is reachable only from phones equipped with a TTY Device.