IT Site Lead

DZS (NSDQ: DZSI) is a global provider of leading-edge access, 5G transport, and enterprise communications platforms that enable the emerging hyper-connected, hyper-broadband world. A pioneer in disaggregated platforms, SDN, and virtualization, service providers and enterprises look to DZS for the innovation that leads to future-proof networks and outstanding performance. Over 1200 service providers, operators, and enterprises in over 120 countries have leveraged DZS innovation, open solutions, and agility to arm them with the network resources and deployment freedom they need to lead in their markets and deliver an unrivaled communications experience. With manufacturing, engineering, service and support centers of excellence spread across the globe, DZS is positioned to bring next-generation technologies and world-class solutions to service providers and enterprises who are poised to transform, compete and win.

Job Summary, Key Responsibilities and Qualifications:

As the IT Site lead, you will oversee the day-to-day operations of the local IT footprint, including but not limited to laptops, desktops, servers, switches, firewalls, wireless access points, physical security & surveillance systems, and voice/pbx systems. Additionally, you will interface with a global team of IT resources who support enterprise applications and engineering toolsets in both cloud environments and in on premise data centers. This will provide you with a great opportunity to learn and work with various technologies with high visibility to the business.

Job Responsibilities:

• Serve as the escalation point for all IT issues at the site
• Analyze problems and recommend hardware and software solutions as needed
• Partner with global IT teams to provide immediate and long-term solutions to issues and anomalies
• Assist with the configuration, support and maintenance of the local area network infrastructure
• Collaborate with engineering and other support teams to solve complex problems
• Assist with new employee onboarding including imaging/issuing laptop/desktop PCs
• Quickly respond to requests, incidents and changes logged in global servicedesk system
• Execute and provide feedback for operational policies, procedures, processes, and standards
• Lead and manage projects
• Ensure 100% user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
• Send weekly and monthly reports regarding status of the site
• Ensure all operational processes are clearly documented and maintained
• Participate in support of global service desk issues when necessary
  

Qualifications/Experience Requirements:

• 7+ years of experience directly managing a site of 100+ employees
• Must have experience with networking, server and desktop technologies
• Must have experience with Microsoft and Linux operating systems
• Must have experience with server virtualization technologies (Vmware/Hyper-V/KVM/Xen)
• Must have experience with cloud platforms and services (AWS/Azure/GCP/O365)
• Must have experience with PC support including desktop imaging
• Must have experience with backup and recovery solutions for virtual environments
• Must have experience with Active Directory domain administration
• Prefer certifications in MCSE/MCSA/O365
• Prefer experience supporting VOIP technologies such as RingCentral/Jive/Teams/8x8
• Prefer experience with Mobile Device Management technologies
• Strong knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols
• Experience with Passive Optical Networks in LAN environment desirable
• Experience with Data Cabling / Computer Facilities maintenance
• Experience with building IT infrastructure in new sites
• Experience with Oracle SPARC hardware and Solaris Operating System desired
• Experience with ITIL based concepts including request, incident and change management
• Familiarity with cloud-based service desks like ServiceNow, Zendesk, Freshworks desirable
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Demonstrated excellence in customer service and customer focus
  

At DZS, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. DZS is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.