IT Service Desk Analyst II

• Maintain proficiency with managing technology applications that support organization operations and infrastructure.
• Advocate for transformation, best practices, and safe implementation of Health IT.
• Troubleshoot system issues and work with other application analysts and information technology staff to make necessary changes for resolution.
• Escalate issues appropriately for resolve.
• Create, review, and interpret reports needed to make system changes or determine issues.
• Work in tandem with Clinical Informatics personnel and application analyst III with assisting end user groups in development, coordination, and implementation of enhancements to the application.
• Assist in new product assessments.
• Support new system releases, including in-depth tests and end-user reviews for modified and new technology applications and other post-implementation tasks.
• Assist in developing and maintaining up-to-date Standard Operating Procedure documentation.
• Analyze financial data to determine areas of concern for management.
• Actively participate as a member and leader of various teams and committees.
• Safeguard assets by planning and implementing disaster recovery and back-up procedures and information security and control structures during implementation and planning.
• Ensure that new or modified technology applications maintain patient confidentiality and privacy in accordance with state and federal regulatory compliance.
• Participate in budget activities for relative systems supported with Information Technology department.
• Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing applications.
• Communicate using language understandable by both IT professionals as well as managers and staff that support patient care and business unit departments.
• Other duties as assigned.

Qualifications:

• Associate’s degree in Information Technology or business related field preferred
• Four years of healthcare experience
• Excellent computer skills required
• Demonstrated analytical skills
• Experience in overseeing the implementation of software and hardware systems, services, and issues resolution
• Project management, organization, documentation, and communication skills
• Understanding of system integration and data workflows

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)