IT Senior Operations Specialist

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.
As the IT Senior Operations Specialist for Nestlé’s Workforce Experience team in St. Louis, MO, you’ll be responsible for sustaining, deployment, retirement and leverage of a product or platform. As well as, for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. This role may also coordinate activities of specialist and Junior Specialists or cross-streams when involved in projects.
Primary Responsibilities

• Coordinate Incident/Request/Problem management processes at agreed levels to local operating company (OpCo) and local Informational Technology (IT) North American teams
• Follow Nestlé’s Standard Routines for handling incident management, request management and problem management within a DevOps environment
• Own and manage the relationship with the Incident/Request/Problem/Knowledge Coordinators in their respective operating company and global teams
• Advocate for OpCo the restoration of normal service operation as quickly as possible to minimize the adverse impact on business operations
• Liaise with OpCo to ensure Incident & Request requirements are well documented and understood
• Review escalations and concerns.
• Coordinate with Service Desk, IT North American Towers or OpCo assignment groups on a response
• Provide induction and follow-up training for incident/request/problem/knowledge community; cross-train other members of the team to operate across markets
• Excellent understanding of business complexities and how technologies are successfully applied by best-in-class companies

Required Qualifications

• Bachelor's degree in computer science, information systems, business administration or related discipline
• 5+ years of experience within IS/IT
• ITIL foundation certification or 4+ years of ITIL methodology experience
• 1 year or more of experience working with ServiceNow software and workflows

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé Purina. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. We hope you'll consider sharing in our mission-you'll join a cohort of others who have chosen to call Nestlé Purina home.

The Nestlé Companies are equal employment and affirmative action employers and look for diversity in qualified candidates for employment.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@purina.nestle.com to notify of us of any needs related to completing the job application.