IT Manager/Contractor

ALAMEDA FAMILY SERVICES

Alameda Family Services (AFS) is a progressive, non-profit agency that provides clinically sophisticated, comprehensive mental health and early childhood educational and family support services to individuals and families in the City and County of Alameda. Programs include Behavioral Health Care Services, School-Based Services, Head Start, Early Head Start, and Family Support Services. As an agency that is deeply rooted in Alameda, we are constantly striving to achieve the best possible outcomes for our clients, families, and community

AFS is looking for a talented Contract IT Manager to oversee all IT needs for the organization. In this role, you will assist in defining, improving, and implementing a variety of IT operations controls and processes such as onboarding, asset management, network administration, and IT governance and compliance oversight to support the organization’s security and efficiency.

COMPENSATION

This contract position estimated initially at 20 hours per week. Hourly pay rate is commensurate with education and experience and competitive in the non-profit environment.

THE IDEAL PERSON WILL PROVIDE:

IT Leadership:

• In partnership with the Chief Financial Officer, design, develop, and maintain the internal IT infrastructure to support the organization’s needs.
• Assess current IT infrastructure and partners (consultants), and design and execute an IT strategy to reach the next level of maturity, security, and efficiency.
• Update and develop IT governance systems, policies, and procedures to ensure compliance with data security requirements, best practices, and organizational policies.
• Develop and manage a comprehensive cybersecurity plan.
• Set standards for hardware, software, and services.
• Support efforts to develop and implement annual plans and budgets based on assessed needs and strategic goals of the organization.

IT & Systems Administration, Management & Oversight:

· Ensure that the organization’s systems and infrastructure are compliant with all current regulations affecting IT operations, such as privacy, security, and data protection regulations.

· Manage organizational hardware inventory and software systems installation and updating, and processes for new desktop or laptop set-up, return, and retirement

· Manage 3rd party IT and systems vendors / accounts.

· Provide user helpdesk function for Agency employees.

· Enhance staff awareness of essential systems, software, and security features through internal training and communication.

· Monitor network, security and antivirus, backup, workstation, and printer logs and reports.

• Monitor G Suite data, usage, and backup reports.
• Administration and maintenance of cloud applications.
• Server functionality-monitoring and maintenance.
• Disaster recovery planning.
• Provide recommendations and analysis for upcoming initiatives.

Electronic Health Record Support:

· Work closely with Director of Operations and EHR vendor to facilitate optimal utilization of the Electronic Health Record system.

• Provide on-site and telephone help desk support for EHR questions.

• Adhere to all regulatory and HIPAA requirements.

Agency Responsibilities:

· Abide by all provisions of the Alameda Family Services Policies and Procedures Manual.

· Abide by all legal and ethical standards set forth by the state and appropriate licensing board.

QUALIFICATIONS & EXPERIENCE

• A passion for technology and improving organizational systems.

• Bachelor’s degree or equivalent experience in related field such as Computer Science, Management Information Systems, or a related field is a plus. Equivalent work experience may substitute.

• Experience working with Electronic Health Records and other health information data systems preferred.

• Demonstrated ability to communicate technical issues to non-technical audiences.

• Ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.

• Strong knowledge of cloud-based services such as Google Suite, Zoom, and Office 365, PC and Mac desktop and laptop computers, Android and iOS mobile operating systems, audio/video conferencing services, email marketing and event management platforms, and back office (e.g., Finance and HR) systems.

• Understanding of current regulations affecting IT operations, such as privacy, security and data protection regulations, and knowledge of best practices to ensure compliance.

• Skill in analyzing business processes and determining appropriate IT supports.

• At least five years of professional IT experience required; and IT management experience preferred.

SPECIAL REQUIREMENTS
· Requires some driving so must maintain a valid CA driver license, reliable personal automobile, a clean driving record, and current auto insurance meeting required limits of liability

· Alameda Family Services falls under the current California Department of Public Health and State Public Health Officer Orders requiring all workers to (1) have received their full dosage/s of an approved vaccine against COVID-19 including booster and provide documentation of such, or (2) If exempt per a valid exemption as permitted by the order, complete an exemption accommodation request form.

· Current TB test results (within the last three years)

Job Type: Contract

Pay: $40.00 - $45.00 per hour

COVID-19 considerations:
All staff and contractors/consultants are required to be vaccinated and boosted. All Staff must maintain 6 foot distance from one another, sanitize and record temperature before entering office.

Application Question(s):

• Must possess valid California Driver's License

Education:

• Bachelor's (Required)

Work Location: One location