IT Manager

SUMMARY

The IT Manager is responsible for leading and developing a team of service desk technicians to provide support for the business. This individual will have responsibility as assigned for IT technical support and provide day-to-day operational tasks. The IT Manager ensures the successful IT equipment procurement, maintenance, provision, tracking and status reporting. This position requires excellent communication, documentation, and time management skills, and collaborate with many cross functional team members. The expectations of this position also include support for division-wide systems and IT projects. This individual is expected to have a strong drive to deliver results and commitment to continuous improvement. This position will also provide support to systems, network, application, compliance, and project management team initiatives as needed.

RESPONSIBILITIES

• Lead, develop, mentor, manage a team of service desk technicians to support critical business applications, servers, network, PCs, laptops, printers, scanners, peripherals…etc.
• Lead daily team huddles to provide directional and technical support
• Ensure team procures, configure, maintains, and perform inventory tracking for computers, mobile devices, printers, handheld scanners.
• Assist with licensing compliance and annual true-up activities
• Assist and adhere to ITGC compliance requirements
• Assist network administrator and system engineers as needed
• Manage backup operations for local systems, utilizing either physical media or online storage capabilities including servers and end-user computers
• End users access management throughout the organization
• Assist with regularly schedule user access reviews in active directory and other applications as needed
• Ensure the helpdesk team performance remains within the established goals for SLA (Service Level Agreement)
• Assist with site specific budget for IT infrastructure requirements
• IT Project Management – create and manage project plans with goals of delivering every project on time, within budget and within scope
• Assist IT project managers with strategic and important projects.
• Disaster Recovery – assist with DR related activities including documentation, design, planning, testing, and reporting
• Documentation – ensure all team members maintain current and accurate documentation for the following: SOP (standard operating procedures, Processes, Contracts, Software licensing, managed services, systems, and networks…etc.
• Ensure the team established KPI (key performance indicators) goals achieved
• Continuous development and direction of IT staff
• Seek opportunities to constantly improve and help with continuous improvement projects.
• Regular and predictable on-site attendance
• Communicate, present and report information to peers, leaders, team members, business users regularly as needed.

• Other duties may be assigned

SUPERVISOR RESPONSIBILITIES

• Direct and support local IT activities and staff
• Responsibilities include interviewing, hiring, and training employees; planning assisting, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving issues, and resolving conflicts.
• Provides ongoing training to applicable staff to develop and encourage their technical and operational performance. Meet with appropriate staff on a timely basis for performance evaluations and goal setting
• Perform performance reviews, establish team goals, and ensure team goals are achieved.
• Ensures company standard practices and procedures are followed in connection with all department functions

JOB SKILLS

• Must be experienced with PCs using Windows, MS Office (Word, Excel), Microsoft Project and preferably ERP/MRP software system such as SAP.
• Must be self-motivated and aggressive in the pursuit of winning business while minimizing risk to achieve sales growth and must be able to function effectively in a very busy environment and willing to work hours (travel) that are outside the norm.
• Must have exceptional work ethic, and the ability to manage and maximize time and company resources.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Self-directed with effective decision-making skills and judgment resulting in positive outcomes.
• Strong organizational, time management and analytical skills.
• Possess a sense of urgency to meet customer expectations.
• A team player that can relate to people at all levels of the organization and possesses excellent communication skills.
• Ability to define problems, collect data, establishes facts, and draw valid conclusions.
• Ability to effectively present information and respond to questions from managers, suppliers, and employees. Portrays a positive and professional image. Ability to establish relations with a wide range of personalities, cultural backgrounds, and educational levels.
• Ability to be flexible and able to function comfortably in a fast paced, constantly changing, and ambiguous environment while maintaining a positive team environment.
• Reliable and flexible to work additional hours on short notice to complete orders and/or special projects to meet customer demands.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear. The employee frequently is required to reach with hands and arms. The employee is required to stand and walk. The employee must occasionally lift walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS

• ASTM F–2412–2005, ANSI Z41–1999, or ANSI Z41–1991 rated safety toe shoes in specific areas
• Clear ANSI Z87.1 safety rated glasses in specific areas
• Hearing protection, in specific locations
• Ability to compile with JSA in specific areas

ENVIRONMENTAL POLICY

Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.

EXPORT COMPLIANCE DISCLAIMER

This position includes access or potential access to ITAR and/or EAR technical data. Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder).

TRAVEL

0 – 10%

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in Microsoft Server, Microsoft Office, Microsoft SQL server, Citrix, Windows Remote Desktop, Active Directory administration, VMware are required; advance skills are preferred
• CompTIA A+, CompTIA Server+, CompTIA Network+, Modern Desktop Administrator Associate Certification (MD-100, MD-100), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional, certifications preferred, or relevant experience
• Skills including planning, purchasing and sourcing is desired.
• Advanced customer support and interface skills
• A team player that can relate to people at all levels of the organization and possesses good communication skills
• An energetic, forward-thinking and creative individual with high ethical standards and a positive professional image
• Ability to be flexible and able to function comfortably in a fast paced, constantly changing and ambiguous environment
• Ability to read, analyze and interpret technical periodicals, professional journals, technical procedures, or governmental regulations
• Ability to communicate well in written reports, business correspondence, and procedure manuals desired
• Ability to effectively present information and respond to questions from managers, customers, suppliers, and employees. Portrays a positive and professional image. Ability to establish relations with a wide range of personalities, cultural backgrounds, and educational levels
• Ability to solve problems under pressure and time constraints
• Knowledge of SAP or other ERP systems, as well as manufacturing process and procedures, and the ability to share this knowledge with others is desired

EDUCATION and/or EXPERIENCE

Appropriate education and/or experience may be substituted on equivalent basis

• Bachelor’s degree from four-year College or University (Information Technology, Information Systems) preferred. Applicable experience can be substituted for college education
• Four (4) to seven (7) years of progressive experience in professional information technology position(s) is required
• At least 2 years of experience managing medium to large size team of direct reports.

CERTIFICATES, LICENSES, REGISTRATIONS

Must maintain industry certifications as applicable to position and value stream that is supported. Including but not limited to; IPC-WHMA-A-620, IPC-JSTD-001, IPC-610, IPC-600 and NASA 8739

• CompTIA A+, CompTIA Server+, CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional, certifications preferred, or relevant experience

LANGUAGE SKILLS

• Ability to read, write, speak, and understand English.
• Proficient written and verbal communication skills.
• Ability to read and understand verbal and written instructions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate.