IT Helpdesk Technician

This position is for fulltime on-site in our Louisville, KY office!!!

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

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Awesome Benefits: *
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• Amazing medical, dental, and vision plans – with minimal cost to you
• Generous Paid Time Off
• 11 Company Paid Holidays per year
• Short-Term and Long-term Disability & Company paid Life Insurance
• 401(k) Plan with Company Match (day 1 vesting)

Company Overview:
Verisys is the leading provider of the most accurate and comprehensive data and responsive technology tools to inform health care organizations on building and sustaining a fully screened, monitored and compliant workforce.

Since 1992, Verisys has been leading the health care industry by providing the highest quality data coupled with broad health care industry experience. We help organizations understand the complexities of sanctions, including disciplinary actions and the implications of licensing requirements to maximize their results to hire safe team members, mitigate the risk of reputational damage, financial loss, legal entanglement, or regulatory noncompliance.

Verisys solutions ensure regulatory compliance and prevent healthcare waste, abuse, and fraud. Verisys' products and services include provider data and content, credentialing, primary source verification services, screening monitoring and notification services, identity/authentication tied to credentials management and regulatory compliance products and services.

At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business and our clients will be heard.

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Verisys embraces diversity and is an Equal Opportunity Employer PWDNE*

Location: 9960 Corporate Campus Drive Suite 3000,Louisville,KY 40223, Louisville, KY 40223

Job Type: Full-time

Work Location: Multiple Locations