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IS-Systems Analyst II - Health Plans (Remote)

  • Full-Time
  • Corvallis, OR
  • Samaritan Health Services
  • Posted 2 years ago – Accepting applications
Job Description
  • Req #: 55794
  • Samaritan Health Services
  • Corvallis, OR
  • SHS IS Managed Care
  • 1.0 (80 hrs/pp) - Day
  • Start / End Time: 0800 (8:00 am) - 1700 (5:00 pm)
  • Overtime Rule: Exempt
  • $31.33 - $47.00

    JOB SUMMARY/PURPOSEThe IS Systems Analyst will join a team that is responsible for support and maintenance of applications/systems that support the services of Samaritan Health Plans. This includes Facets, Facets HIPAA Gateway, Networx, Clinical Care Advanced, Optum CES, EasyGroup, member/provider portals, EDI exchange, and others. Each analyst is assigned primary support for key systems and works closely with operational partners to ensure all applications/systems are maintained and functioning as expected. This includes partnering with customers for requirements on scoping new requests, coordinating testing of upgrades and system changes, and seeing incidents and requests through to resolution. This role will assist with training other support tiers and be a primary contact with vendors for support escalations. An ideal candidate will have familiarity with implementing and supporting software applications, in both cloud and on-premises architectures. They will possess strong analytical and critical thinking skills for troubleshooting challenging issues. Communication skills and following IT procedures is an important attribute to this role. The preferred candidate will have years of experience leading small to mid-sized projects and supporting/maintaining health plan applications. Prior experience with maintenance of health care EDI X12 files/applications is desired.
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    DEPARTMENT DESCRIPTIONInformation Services is committed to providing leadership, support and coordination of technology and project management services at Samaritan Health Services. The IS Managed Care team maintains responsibility for production support and integration services for the health insurance business line. This position is full-time remote with no expectation for on-site presence. Remote out of state work eligible in the following states: Alabama, Alaska, Arizona, Florida, Georgia, Michigan, Minnesota, Montana, Nevada, Oregon, New Hampshire, South Dakota, Tennessee, and Texas. EXPERIENCE/EDUCATION/QUALIFICATIONS
    • Bachelor's degree (preferably in a related field) or equivalent work experience required.
    • Three (3) years experience in Information Technology required.
    • Industry recognized, current and relevant certification preferred.
    • Experience in a healthcare environment preferred.
    JOB DUTIES
  • Supports daily IT operations including Electronic Data Interchange (EDI)
  • Oversees ongoing analysis of system architecture for sustainability and adherence to standards including security, configuration, interoperability, and operational effectiveness.
  • Leads small to mid-sized projects across multiple stakeholders, managing deadlines and escalating concerns with scope, timeline, and resources.
  • Initiates continual process improvement including application optimizations, automation opportunities, and enhancing supportability
  • Collaborates with other teams on support escalations and performs root cause analyses. Mentors peer analysts in using processes and procedures, tools and techniques, and removing roadblocks.
  • Reviews and manages team queues for support incidents and requests, ensuring assignment and appropriate response requirements are met, escalating critical issues in a timely manner.
  • Monitors and maintains enterprise scheduling configuration and processing
  • Develops and maintains comprehensive documentation including support articles, design specifications, systems requirements, change management and work instructions.
  • Occasional after-hours on-call rotation after introductory period.
    KNOWLEDGE/SKILLS/ABILITIES
    • Problem Solving: Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision making process. Skilled at applying problem solving skills in a logical, systematic way to resolve issues.
    • Time Management: Ability to manage time effectively to be productive in prioritizing, scheduling and planning work day to meet customer needs. Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines.
    • Conflict Resolution: Ability to influence others to build consensus and gain cooperation. Ability to negotiate disagreements in a positive and constructive manner while considering the contribution of other team members in order to reach a mutually acceptable solution.
    • Communication: Skilled at sharing information in an appropriate and timely manner showing mutual respect and genuinely soliciting the feedback of others. Ability to effectively tailor communications to various audiences including peers, customers and leadership.
    • Leadership: Skilled at creating a positive environment where the team can be successful. Ability to train and successfully mentor less experienced and junior team members to increase the effectiveness of the overall team.
    • Work Management: Ability to set attainable team goals at the appropriate level which are based on the overall mission or purpose and, working independently and coordinating with others, successfully complete those goals. Ability to plan, document, coordinate, and sequence tasks to effectively complete committed deliverables.
    PHYSICAL DEMANDS

      Rarely
      (1 - 10% of the time)


      Occasionally
      (11 - 33% of the time)


      Frequently
      (34 - 66% of the time)


      Continually
      (67 – 100% of the time)



      CLIMB - STAIRS

      LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

      LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

      LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

      CARRY 1-handed, 0 - 20 pounds

      CARRY 2-handed, 0 - 20 pounds

      BEND FORWARD at waist

      KNEEL (on knees)


      STAND

      WALK - LEVEL SURFACE

      ROTATE TRUNK Standing

      REACH - Upward

      PUSH (0-20 pounds force)

      PULL (0-20 pounds force)


      SIT

      ROTATE TRUNK Sitting

      REACH - Forward

      MANUAL DEXTERITY Hands/wrists

      FINGER DEXTERITY

      PINCH Fingers

      GRASP Hand/Fist


      None specified

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