Investigator, Tier One - Full Time

As part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).
Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying as well as an array of benefits including medical, dental, vision and life insurance, short and long term disability, vacation and sick time, paid holidays and flexible spending options as well as a generous 401(k).
Job Summary: Monitoring state communciations and reporting of questionable activities to supervisors.
Essential Functions:

• Monitor state communication via phone calls utilizing a headset.
• Report all questionable calls to Tier 2 Investigator for analysis.
• Maintain an established level of monitored calls on a daily basis.
• Utilizing computer equipment and associated software, make the appropriate notations as per training protocols.
• Ensure all work performed is kept “confidential” as required by the customer.
• Comply with all rules and procedures to maintain a “secure” work environment.

Additional Functions:

• As the need arises, be available for court testimony on job related issues.
• Knowledge and Skill Requirements:
• High school diploma or GED.
• Computer literate, specifically in Microsoft 2010.
• Must type a minimum of 30 words per minute.
• Excellent attendance record.
• Detail oriented with specific emphasis on listen skills.
• Must be able to pass and maintain background checks administered by Alphapointe and the Missouri Department of Corrections.
• Mandatory confidentiality relating to work performed.
• Fluency in a second language given preferential consideration.
• Ability to work in a secured team environment.
• Must be able to pass a pre-placement drug screen.

Working Conditions:

• Work in a “secured work station” environment.
• Work with employees who have vision impairments.
• Full time

Alphapointe is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

Job Type: Full-time