Internal Service Sales Advisor | Volvo Westlake

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!

JOIN OUR TEAM

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.

Our Volvo Westlakedealership in Thousand Oaks is seeking an Internal Service Sales Advisor. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by providing comprehensive, value-added, fair, and ethical automobile repair services while achieving individual strategic sales objectives for internal vehicles

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

WHAT WE OFFER

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program

• To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Responsibilities

Consistently Meets All Internal Service Department Expectations And Gross Profit/Sales Objectives

• Immediately greets customers in a professional, friendly manner and obtains automobile information.
• Ensures internal automobile problems are accurately and clearly documented on the Repair Order (RO).
• Test drives the automobile with technician as needed to diagnose problem or refers to appropriate Service Technician to conduct test drive and diagnose problem.
• Provides a complete and accurate written cost estimate for all labor and parts.
• Recommends additional needed and value added service based upon service history and automobile inspection.
• Establishes "promised time" with Parts and Service Director; coordinates with Dispatcher, if required.
• Ensures each RO is signed by the Client and/or Parts and Service Director and that they receive a copy.
• Establishes preferred method of payment; obtains credit approval, if required.
• Immediately notifies Dispatcher of incoming work.
• Periodically checks on the progress of the repair throughout the day.
• Implements and maintains a service marketing program.
• Consistently reviews and closes RO’s ensuring that work is completed and additional work and corresponding authorization is noted.
• Ensures that automobiles are parked in assigned areas. Makes sure they are locked and all keys are marked and correctly stored.
• Keeps service department forms, menus, and pricing guides up-to-date.
• Successfully maintains a quality control process to eliminate "comebacks."
• Consistently meets or exceeds established Customer Satisfaction Index (CSI) scores.
• Efficiently and effectively handles telephone inquiries regarding appointments and work in progress.
• Thoroughly inspects all automobiles for body work, informs if work is needed, and provides an accurate estimate.
• Monitors RO sales and seeks opportunities to add value while increasing revenue.
• Writes appropriate share of work based upon division of work among all Service Consultant/Advisor’s.
• Sells "time" at appropriate values per Company and manufacturer guidelines.
• Ensures estimates are accurate and reflect added value.
• Ensures the Company and Service Technicians are fairly compensated for all completed work.
• Effectively promotes "value-delivered," rather than "discount offered," to make a sale.
• Successfully integrates personal experience, expertise, professionalism, and business strategy to achieve sales objectives.

Qualifications:

• Desired: Minimum of 3 years in position of Internal Service Sales Advisor or similar positions in automotive industries.
• Excellent interpersonal and customer service skills; at least 3 retail related experience.
• Strong verbal and written communication skills.
• Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record.

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: One location