Internal Auditor - Healthcare - Madison, WI

Internal Auditor – Madison, WI

(Quality Assurance and Contract Compliance Program for the Wisconsin MMIS Contract)

Performs quality assurance activities for small software development projects and tasks within the same and/or different accounts.

Job Description

Looking for a highly motivated, hardworking and enthusiastic individual to conduct internal audits of the Quality Assurance and Contract Compliance Program for the Wisconsin MMIS Contract. Quality Assurance is the optimization of a company’s performance through continuous process improvement:

• It aligns to the organizational strategy, driven by the needs of Customers & Teams

• It promotes business effectiveness and efficiency

• It is an end to end view using tools and methodologies

This position will assist with completing highly visible audits with significant business impact. He/she employs excellent audit techniques, including proper scoping, testing, report writing and stakeholder management.

Key Responsibilities:

• Performs audit and assessment of business quality systems, policies and practices to ensure compliance with internal, industry, and client quality standards and requirements for a portion of a customer segment or business area.

• Executes audit plan using standard audit processes and phases to validate quality requirements; enters and tracks audit results in the appropriate tool.

• Reviews audit and assessment results to identify trends and issues, perform root-cause analysis, develop recommendations for resolution and track effectiveness of remedies.

• Communicates reports and results to audit leader; proposes changes to business processes and policies to improve quality and minimize risk of failures.

• Investigates and identifies root causes of process performance drivers.

• Provides the appropriate level of mentoring to create ‘buy in’ from key stakeholders.

• Acts as a change agent to ensure that Quality Assurance methodologies are being supported and sustained within the organization.

• Develop detailed work plans, estimates, and status reports.

• Serve as an internal consultant, counseling the businesses regarding implementation of quality improvement strategies, measurement, and training.

• Leads or participates in large, cross-division functional teams or projects that affect the organization’s long-term goals and objectives.

• Provides mentoring and guidance to increase internal skill levels.

• Conducts other duties as assigned.

Education and Experience:

• At least 2 years of experience in an audit, quality assurance or process improvement role

• Bachelor’s degree or equivalent experience

• Audit, Lean Six Sigma certifications or other training preferred

• Healthcare or insurance industry experience is preferred.

Knowledge and Skills:

• Experience with various process improvement disciplines and relevant tools/techniques

• Strong focus on customer service

• Strong business acumen

• Ability to achieve innovative solutions.

• Ability to exercise independent judgment in deploying appropriate criteria, methods and techniques required to achieve measurable objectives

• Demonstrated analytical ability

• Excellent project management and organizational skills

• Excellent verbal and written communication skills

• Proven ability to influence cross-functionally

• Ability to manage timelines and balance multiple deadlines

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Madison, WI 53714: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Auditing: 2 years (Required)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19