Intake Coordinator

SIGN ON BONUS: $2500

Sign on bonuses will be paid in the payroll directly after 90-days of employment.

Due to growth at Premier Infusion Care, We have multiple open positions for Intake Coordinators.

An Intake Coordinator is responsible for the clinical management and coordination of home infusion services to patients/clients. Also collaborates with the Clinical Pharmacists in resolving patient care issues, and acting as a liaison between home health agencies and case management/utilization review departments. The Intake Coordinator plays a key role in quality assurance monitoring for infusion services.

Reporting Relationship
Intake Manager

Scope of Supervision
None

Responsibilities include the following:

• Coordinates infusion and nursing services for the pharmacy which includes handling incoming referral calls and completing referral forms.
• Responsible for transcribing detailed and accurate information into the computer system correctly to include but not limited to demographics, Insurance information, Physician information, Nursing agency and patient information.
• Entering Payers into CPR+.
• Handles faxes as appropriate.
• Logs and follows through on all new referrals on the “Referral Log” by end of day.
• Completes patient admit packets for all new patients and forwards it to the dispatcher.
• Ensures that all referrals are written down on the Intake Score Board to ensure proper distribution of referrals among Intake Coordinators.
• Creates Billing and Pharmacy charts and labels for new referrals.
• Provides Pharmacy charts to assigned Pharmacist (walking to Pharmacy approx. 50 feet)
• Communicates with and documents all communications and authorizations with case managers, nursing agencies, patient/caregiver, physicians, insurance and pharmacists into the computer system (CPR+).
• Insurance verifications and request all authorizations when needed within 24 hours of the referral. Must follow each insurance contract’s protocol when requesting authorizations.
• It is the responsibility of the intake coordinator to verify that all codes in the authorization are correct and have been included.
• Consults with the Director of Pharmacy for cash quotes and questions regarding the referral or medications.
• Consults and confirms with the Intake Supervisor and/or Pharmacist-In-Charge regarding reimbursement rates as applicable.
• Responsible for communicating details of same day delivery to assigned Pharmacist and delivery dispatcher for execution.
• Contributes to ongoing communication with the home health agencies, hospitals, and doctor’s offices for the pharmacy.
• Participate in surveys conducted by authorized inspection agencies.
• Participate in the pharmacy’s Performance Improvement program as requested by the Performance Improvement Coordinator.
• Participate in pharmacy committees when requested.
• Participate in in-service education programs provided by the pharmacy.
• Report any misconduct, suspicious or unethical activities to the Compliance Officer.
• Perform other duties as assigned by supervisor.

Minimum Qualifications: * Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms. Fluency in a second language is a plus.

• Must be friendly professional and cooperative with a good aptitude for customer service and problem solving.

Education and/or Experience:

• Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.) or higher
• Prior experience in a pharmacy or home health company is preferred.
• Prior experience in a consumer related business is preferred.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental Pay:

• Bonus pay
• Signing bonus

Application Question(s):

• How many years of Intake Coordinator experience do you have?
• Have you worked in Home Infusion before?

Work Location:

• One location

Work Remotely:

• No