Intake Coordinator

**Preference for candidates located in Southern California.**

SLPTELE is a technology-centric company focused on enabling excellent clinical care by pushing the boundaries of technology. We are a perfect blend of Speech-Language Pathologists and Programmers with a razor focus on developing innovative ways of providing speech therapy services. We serve clients who would otherwise not be receiving any services by connecting them with clinicians who have expertise in their unique areas of need.

At SLPTELE the Intake Coordinator is responsible for verifying insurance and Medicare; converting authorizations to confirmed sessions; scheduling, and maintaining medical records in accordance with Federal, State, and County guidelines, as well as in accordance with our established policies and procedures. The Intake Coordinator creates and maintains an atmosphere of warmth and a positive emphasis with a can-do attitude.

Responsibilities

• Assist in coordinating Speech-Language Services for clients, in a timely manner

• Maintain a good working rapport with interdepartmental personnel, as well as other departments within the organization

• Maintain the confidentiality of all patient care information to assure rights are protected

• Staff appropriate Clinicians per MD orders. Confirm and document the following Physician information

• Use electronic powerdialer system to manage inbound and outbound calls

• Monitor quality of calls and develop metrics and KPIs using dashboard

• Identify process improvements and continuous improvement

• Make welcome calls to patients/family to confirm information is correct

• Upload completed referrals into the EMR record

• Enter new patient data in the SLPTELE portal record

• Responsible for growing the intake team in the US and overseas

• On-call duties as needed, on weekends, and after hours

Requirements

• Preference will be given to candidates located in Southern California

• Prior experience as Intake/Admissions or in the telehealth industry preferred

• A minimum of two years of experience in telehealth services is preferred

• Knowledge of medical terminology, telehealth services, and G-Suite products preferred

SLPTELE is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• We operate under Pacific Standard Time. Are you able to work PST hours?

Experience:

• Google Suite: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Insurance verification: 1 year (Required)

Work Location: Remote