Intake Coordinator

The Intake Coordinator is responsible for completing the intake and assessment for individuals and families entering the Homeless Assistance Center (HAC). The Intake Coordinator will meet with each client to collect demographic and personal information and will conduct data entry into various database systems. Other responsibilities include orienting clients to the HAC, explaining various forms to clients, assisting medical staff with scheduling client appointments, and providing administrative assistance to the Director. The Intake Coordinator will work collaboratively with the County’s Coordinated Entry System partners, including outreach workers and other community partners who place clients into the HAC. The Intake Coordinator understands that Broward County follows a Housing First model, and that all clients’ experience with homelessness should be rare, brief, and non-recurring.

II. ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITES:
1. Contacts family within two business days of receiving the referral.
2. Conducts initial intake of clients, individuals and families in coordination and guidance from the Director of Clinic and Intake.
3. Completes all required intake forms and enters all required client information into the electronic records systems for new clients entering the HAC.
4. Works collaboratively with case managers and other service providers to assist clients as needed during their move into shelter or stable housing.
5. Documents and maintains up-to-date information in the Homeless Management Information System (HMIS) and in electronic health records within the required timelines.
6. Supports the clinic and the Director in serving clients.
7. Participates in staff meetings and attends trainings as assigned.
8. Manages traffic flow in the clinic and provides general supervision and oversight of clients, ensuring safety and security is maintained at all times.
9. Orients the client to the programs available at the HAC.
10. Manages emergent situations, alerting appropriate staff and/or emergency personnel.
11. Assists in census data collection and enters data into the appropriate systems within the agency’s specified timeframes.
12. Assists with scheduling clinic appointments, provides follow-up with clients, and coordinates transportation.
13. Coordinates client services with other members of the multidisciplinary team.
14. Acts as a liaison between the clinic and other members of the multidisciplinary team, as well as outside resources.
15. Promotes effective communication among clients encouraging and modeling skills in negotiation, judgment, and problem-solving.
16. Demonstrates proficiency in managing and/or de-escalating clients who are in crisis.
17. All job requirements listed indicate the minimum level of knowledge, skill, and or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be responsible to perform any other job-related instructions/tasks given by their supervisor, subject to reasonable accommodations.

Education/Experience: A high school diploma or GED is required. One year experience in a related field. Must have a valid Florida driver’s license and safe driving record. Proficient use of computer software, excellent time management, the ability to effectively resolve and cope with immediate conflict and crisis situations.

WORK ENVIRONMENT:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Intake Coordinator works in settings of Broward Partnership, including offices, classrooms, group rooms as well as being involved in other areas of Broward Partnership programs both on and off campus. In addition, the position is active in the community as situations warrant, representing Broward Partnership.

Please e-mail cover letter and resume to: careersbphi.org and include the job title of “Intake Coordinator” in the subject line.

Broward Partnership is an EEO/Affirmative Action Employer and complies with all federal and state laws, and regulations. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by federal, state, or local laws. We participate in E-

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location:

• One location

Work Location: One location