Intake Coordinator

Job description

• Answer Multi-lined switchboards
• Intake of personal injury applications and corresponding documents
• Manage funding application intake, processes, procedures, and workflow, including some maintenance of contract management system
• Assisting with collection and review of any and all personal injury documents submitted for funding
• Basic Microsoft Word and Excel skills for documentation, data entry, file sharing, etc.
• Basic knowledge of paralegal duties a plus!
• Making daily outbound calls to client and attorney’s regarding application status and assisting with funding needs
• Update company database on an as-needed basis with client and attorney filing information
• Assist our call center representatives with client-related inquiries & follow up calls
• Support marketing representatives with follow up calls and no-doc cases, gathering information verbally from attorneys and paralegals
• Collaborate with our Sales department to ensure a perfect/high-touch hand-off and an ongoing open dialogue

Qualifications:

• Ability to prioritize tasks and manage multiple priorities while maintaining exceptional attention to detail
• Ability to work independently as well as on a team
• Previous exposure to legal documents, concepts, workflows, and responsibilities of lawyers
• Superior organizational skills and attention to detail
• Exceptional time management skills
• Ability to work both independently and collaboratively within a team
• Strong, clear, and concise verbal and written communication skills
• You know how to preemptively and retroactively deal with client emotions

Requirements:

1-year legal experience

2-years customer service experience

Bilingual (English/Spanish)

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (Preferred)
• Paralegal: 1 year (Preferred)

Language:

• Spanish (Required)

Typical start time:

• 9AM

Typical end time:

• 6PM

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Team-oriented -- cooperative and collaborative

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place