Intake Coordinator

Summary: The Intake Coordinator helps clients engage in treatment and wellness and has the primary responsibility of scheduling new clients for initial evaluations and will perform other duties related to the intake process. Responds to inquiries for outpatient referrals, gathers demographic and insurance data, collects preliminary client information to identify the appropriate clinician, and schedules initial appointments. Verifies insurance coverage, obtains authorizations and enters all required information into the appropriate electronic system. Serves as a point of contact to patients, their families/representatives, outside agencies, and referrers. Works to engage clients in their care, works closely with other offices to coordinate efforts and ensures timely, quality customer service for all inquiries.

Requires:

• High School Diploma/equivalent and 2 years of direct job related experience. Bachelor's degree in Business Administration, Psychology, Social Work or related field and experience working in a medical office preferred.
• Knowledge of computer hardware, data software such as an Electronic Health Record, and health insurance authorizations. Must be proficient in the use of personal computer with Windows software.
• The ability to maintain and protect client confidentiality and privacy is essential.
• Ability to multi-task in a high volume, extremely fast-paced health care environment; demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic.
• Work requires excellent interpersonal skills, warmth, patience and appropriate boundaries to communicate effectively with clients, all levels of internal staff, and various outside agencies and contacts. This position is required to respond to all calls and written referrals within 24 hours or less.
• Work requires analytical skills sufficient to edit documents, generate reports and logs, and summarize quality monitors. Excellent written and verbal skills for phone calls, letters, and documentation.
• Must be detail oriented with strong organizational and time management skills.
• Ability to work with a diverse population, including understanding of serious and persistent mental illness.
• Knowledge of COMAR and CARF standards.
• Analytical ability sufficient to gather and interpret data, apply knowledge of programs to client needs, investigate and resolve client concerns and questions, maintain admission and insurance records, and handle designated administrative detail.