Insurance Coordinator

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

LifeWorks
Insurance Coordinator
Full-time, Permanent
Western Time Zone

LifeWorks

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.

LifeWorks employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

Summary

Our Insurance Coordinator is responsible for the intake, assessment and consultation of clients seeking resources and information on behavioral health and social services. Upon completion of the telephonic consultation or receipt of the email request, the Insurance Coordinator is responsible for the timely completion of researching and delivering accurate resources and information to assist clients in resolving WorkLife related concerns.

Clients may not always be eligible for service through their EAP. The primary function of the Insurance Coordinator is therefore to coordinate with the client, their insurance provider, and behavioral health care providers to deliver the most appropriate list of external resources for our clients.

Responsibilities

• Consulting
  • Conducts telephonic consultation with clients seeking resources for behavioral health and social service issues not covered by EAP
  • Confirms agency or provider contact information and service initiating procedures to callers is up-to-date
  • Provides follow-up consult with clients who had requested resources to ensure receipt of information and answer any further questions regarding resources sent
  • Advises clients of other available services and refers when appropriate
• Research and Coordination
  • Contacts relevant resources to obtain information as specifically requested by the client
  • Coordinates with insurance carriers to obtain the most up-to-date information about specific policies
  • Contacts insurance carriers to obtain their list of approved resources, whenever possible
  • Contacts behavioral health care providers to confirm their availability, their ability to work with specific insurance policies and their ability to support specific presenting issues
  • Keeps current on literature, articles and other research material relevant to client issues
  • Delivers a clear and concise list of confirmed resources that are best positioned to support the client
• Administrative duties
  • Navigates case management system with fluency to ensure case is booked, resources are secured and client documentation is thoroughly captured
  • Understands and complies with policies and procedures
  • Participates in staff meetings as required
  • Participates in training when identified by Manager, WorkLife Services

• 1 to 2 years experience in the Information and Referral sector working with a range of community populations i.e. addictions services, mental health services
• EAP industry experience (preferred)
• Excellent assessment skills and the ability to engage clients
• Excellent communication, writing, and research skills
• High comfort level in using case management system/technology
• Strong self-motivation and initiative
• Excellent organizational skills and the ability to meet deadlines are also required
• A customer service background would be an asset (practicum or otherwise)
• Able to successfully complete the training
• Certification as Information and Referral Specialist (CIRS) or completion of related courses (i.e. Addictions/Mental Health) a definite asset
• Bilingualism in English and Spanish is an asset, but not required

Job Grade: MS1

About LifeWorks

LifeWorks is a global leader in delivering technology-enabled solutions that help clients support the total wellbeing of their people and build organizational resiliency.

By improving lives, we improve business. Our solutions span employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services.

LifeWorks employs over 6,000 employees who work with some 24,000 client organizations that use our services in more than 160 countries.

LifeWorks is a publicly traded company on the Toronto Stock Exchange (TSX: LWRK).

For more information, visit lifeworks.com.