Instructional Designer And Training Facilitator - Finance & Business Management - Vice President

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

Job Description

As a major investment initiative of JPMorgan's Commercial Bank, Catalyst is a large-scale, multi-year program that develops technology to transform and digitize the sales efforts of the business. Centered around CRM, the program designs and implements tools to elevate operational efficiency, drive sales effectiveness and empower the front-line banker.

The Catalyst Go-to-Market team manages the engagement platform that prepares, educates and supports Commercial Banking users globally. As a member of the Go-to-Market team, you will design and deliver programs to drive user education, engagement, and adoption. From learning journeys to training sessions, how-to videos to marketing collateral, or orientations to feedback sessions, you will craft and execute comprehensive training plans and deliver high-quality content to help the businesses understand and use Catalyst tools. You will collaborate routinely with business partners to ensure effectiveness and collect user feedback to direct go-forward strategy.

Roles and Responsibilities:

Develop high-quality content

• Design and develop creative and interesting materials to appropriately address needs, including job aids, learning modules, training scripts, marketing sheets, engagement materials, etc.
• Plan and design content that reflects an understanding of the diversity of users and use cases
• Select and use a variety of techniques and mediums to define and sequence content and strategies
• Ensure materials are professional, accessible and focused on the targeted outcomes

• Collaborate with business partners to design and develop in-person, virtual, and e-learning courses
• Obtain understanding of platform functionality
• Facilitate virtual and in-person training sessions
• Use data and internal reviews to make recommendations for how to develop curricula goals
• Map role-based learning journeys
• Manage logistics, technology, and catering for large scale training initiatives
• Capture feedback from stakeholders to continuously improve and update the learning agenda
• Evaluate and assess instruction and its impact on learners and the business
• Participate in functionality reviews to understand upcoming releases and offerings
• Develop learning agenda and supporting content needs
• Participate in ongoing engagement forums to understand adoption success, gather user feedback, and plan ongoing support activities

• 6+ years of work experience in content development, instructional design, training facilitation or related field
• 6+ years of experience in digital product deployment in a complex corporate environment
• Ability to work under tight deadlines with minimal supervision in a fast-paced, complex, cross-functional environment
• Experience working with Salesforce as a platform
• Experience translating complex concepts into an easy to understand and digestible format
• Experience facilitating training
• Ability to write effective copy, instructional text, audio scripts/video scripts
• Strong communicator with executive presence and expert presentation skills
• Basic HTML programming knowledge
• Solid knowledge of Articulate Storyline, Adobe Captivate, Adobe Creative Suite
• Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard
• Bachelor's degree in Instructional Design, Curriculum, Education, Business or similar field

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.

Equal Opportunity Employer/Disability/Veterans