Instructional & Curriculum Designer-Asst Vice President-TAMPA

• Produce high-quality technical and training documentation for global internal clients on the applications supported by Global Strategic Operations. Training material/documentation types include Online Help, User Guides, Quick Reference Guides, animated Videos, FAQs, Conceptual Overviews.
• Create training plans for BAU and project activities, working with management to identify and prioritize training activities.
• Create Computer Based Training (CBT) / eLearning material and PowerPoint presentations.
• Liaise with technical SMEs to ensure new technical information is understood and accurate.
• Provide training to internal support groups as required using the appropriate medium.
• Provide demos and live training sessions to end users, support groups and senior management.
• Provide pre-recorded sessions as an alternative to live training.
• Maintain training via a learning management system by setting up new courses/classes as required and providing statistics on training completed.
• Focus on the design and delivery of training, instruction and information, ensuring these are audience focused.
• Plan and administer training sessions using the internal Learning Management System.
• Review the documentation in line with the software to ensure they are consistent with each other.
• Maintain configuration and versioning of the documents, ensuring the latest version is available.
• Plan, host, record and edit Zoom-based webinars.
• Develop and execute performance and customer service survey on GSO applications and services.
• Assist with maintenance and creation of SharePoint sites & the CRS University website, both the central repository for hosting of training material.
• Ensure all marketing materials, websites, whitepapers, etc. are consistent with the established GSO brand and follow Citi policies and guidelines.

Knowledge / Experience:

• Excellent knowledge of Adobe Captivate or Storyline 360
• Excellent knowledge of MS Office applications, in particular, MS PowerPoint, Word and Excel.
• Excellent knowledge in Microsoft SharePoint.
• Excellent knowledge of Adobe InDesign.
• Advanced knowledge of Adobe Illustrator, Photoshop and Premiere Pro.
• Experience in SumTotal LMS a plus.
• Experience in Brainshark a plus.
• Experience working with Microsoft Office365 and OneDrive a plus
• Basic HTML skills.
• Excellent knowledge of converting text to PDF files.
• Good knowledge of MS Visio or other graphics software used to produce conceptual illustrations, workflows, and to illustrate screenshots.
• Knowledge of tools to create Computer-Based Training (CBT) applications.
• Experienced in creation of Help files, User/ Administrator/ Configuration guides.

Skills:

• Excellent writing skills (reader analysis; document organization; spelling, grammar, punctuation, clarity, word choice and usage; graphics).
• Ability to speak clearly and concisely to convey relevant information.
• Creative ways to present ideas using graphics, pictures and animations in CBTs / presentations.
• Ability to create quality documents and meet the appropriate deadlines.
• Ability to quickly grasp business and technical concepts.
• Ability to write for a wide range of audiences, with different levels of experience and understanding.
• Proactive and skilled at extracting information from product experts.
• Capable of working on multiple projects at the same time.
• Highly self-motivated with proven ability to define, set expectations and lead multiple concurrent projects, in an extremely fast paced changing environment.
• Collaborative and flexible "team player" orientation with a strong cultural awareness.

Competencies:

• Ability to work flexibly in a highly dynamic, demanding and fast-paced environment.
• Ability to work independently and unsupervised, but with willingness to communicate with peers.
• Ability handle short-term deadlines & conflicting priorities.
• Excellent organizational, communication, listening, negotiation and influencing skills.
• Commitment to quality & attention to detail.

Qualifications:

• Bachelor's degree, English, Technical Writing (or equivalent professional and/or academic training).
• Minimum 3 years' technical writing experience in a software environment.
• Bilingual skills considered as a plus.
• Graphic design experience a plus.

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