Inside Sales Representative/EMS Coordinator, Americas

Job Title: Inside Sales Representative/EMS Coordinator, Americas
Department: Sales
Location: Waltham, MA, U.S.A.

POSITION OVERVIEW:

As a member of the C&K sales organization and reporting to Regional Sales, the Inside Sales Representative is responsible for generating qualified new client leads, maintaining contact with current customers to determine additional needs, and updating the CRM database. While B2B experience is preferred, we will consider qualified candidates with varied customer sales experience. We are willing to train and develop the right candidate who has the right attitude and aptitude!

The ideal candidates possess the following qualities:

• Confident - Interact effectively with all levels of management and staff, internally and externally
• Tenacious - Someone who can bounce back from neutral and negative experiences and unwaveringly move towards success
• Results Oriented - An individual who adds value to our organization by achieving results
• Entrepreneurial Drive - The ideal candidate will take ownership of his/her own future and will commit to C&K’s mission

RESPONSIBILITIES:

• Qualify and accept Marketing Qualified Leads (MQL) generated by digital marketing initiatives
• Support case management and Lead management in SalesForce.com (SFDC)
• Provide price quotations to Customers that purchase directly from C&K
• Provide technical assistance and interpretation of company supplied product literature to Customers that purchase product directly or from one of our distribution partners
  • Refer complex technical inquiries to appropriate personnel while maintaining ownership
• Collaborate with cross-functional departments to insure prompt, accurate responses that meet or exceed customer requests, while maintaining ownership of the response
• Work closely with Regional Sales Managers and Manufactures Representatives to support and close customer opportunities within given region
• Make recommendations of process improvement opportunities to eliminate, automate or consolidate non selling activities
• Collaborate and share best practices with your colleagues on the Inside Sales team
• Assist Customers that request samples that are not in stock to either select a more popular part or to send an interim product close in specification

EMS Coordinator Specific:

• Coordinate all quotes for global requests
• Identify key OEM or Original Equipment Manufacturer (customers and work with Sales Representatives to ensure C&K engagement
• Develop and execute global strategic business plan to enhance C&K position and increase market-share at top global EMS customers

MINIMUM QUALIFICATIONS:

• Associates Degree in business
• 2+ years sales experience with experience in electronics sales preferred
• Experience with switches, sub-miniature, or electro-mechanical product is desired
• PC Skills (MS Outlook, Excel and Word)
• Experience with CRM Tracking and Reporting (Familiarity with SFDC a plus)

SKILLS REQUIRED:

• Customer Focused
• Self-Motivation and self-accountability
• Problem solving skills
• Drives results
• Business writing skills
• Verbal communication skills
• Positive general outlook
• Effective time management and prioritization

ABOUT C&K:

At C&K we do more than just make the world’s best switches. We are trusted advisors, helping global brands and innovators improve customer satisfaction by building better products.

Offering more than 55,000 standard products, 9 million switch combinations, as well as custom designed solutions, C&K products are used to solve the hardest engineering challenges faced in automotive, industrial, IoT, wearables, medical, telecom, consumer products, aerospace, POS terminals and more.

For over 90 years, leading designers, manufacturers and distributors of electronics have turned to C&K when they require mission-critical reliability in an electromechanical switch, high-rel connector or custom assembly.

The reason they keep coming back is because C&K’s innovative design, cutting-edge production process, and strict quality assurance standards produce the world’s best switches and components.

C&K offers comprehensive and competitive compensation packages, including medical, dental and 401k benefits. C&K Components LLC is an Equal Opportunity Employer.